Customer Support Agent
3 weeks ago
Customer Support Agent
We are looking for individuals passionate about providing exceptional customer service and knowledgeable about digital banking to join our expanding customer support team. Whether you are an experienced customer service professional or looking to start a career in customer service, we want to hear from you. Our Customer Support team operates during the contact center's hours, from 8am to 8pm, and requires flexibility to work various shifts over 5 days per week.
Job Description:
- Answer incoming calls from customers, providing product information, account opening, and support
- Build strong customer relationships to resolve issues and answer questions
- Take ownership of customer inquiries and handle escalated issues
- Manage daily customer account maintenance processes
- Document all service efforts and maintain communication with customers and peers
- Participate in projects to enhance operational efficiency
Skills Required:
- Self-motivated individual with a positive attitude and ability to work independently
- Good interpersonal and negotiation skills
- Adaptable with high energy levels and a willingness to assist others
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
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