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Retail Sales
2 months ago
Mission:
- Act as primary Customer Care interface for Blancpain direct retail and wholesale clients for any aftersale / repair service, spare parts and accessories enquiry.
- Perform Customer Care CS administration and coordinate internal and external communication in order to provide the best possible brand/client experience.
- Actively support the Blancpain boutique sales team and contribute to the achievement of the boutique sales targets
- Represent Blancpain for Customer Care within the local market and build a strong line of communication between retailers, Blancpain boutique, CS Customer Service Southampton platform, Blancpain Global Customer Service team, to find adapted solutions for customers.
- Provide highquality information, advice, and guidance to customs via telephone and email.
- Offer support and guidance related to Blancpain services and products using IT systems and the Prestige CRM.
- Be a clientfacing, active member of the sales team. Proactively advise clients about Blancpain products and services and contribute to achieving sales targets.
- Perform selected administrative and backoffice tasks, as directed by the store manager, including but not limited to: sales reports, stock file report, stock care and loss prevention processing of tax free sales.
- Assist in the organization and planning of client and team events, as required.
