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Void Repairs Administrator

3 months ago

Derby, Derby, United Kingdom Nacro Full time

Void Repairs Administrator

Job Type: Full-Time, Permanent

Hours: 35 hours per week (+ 5 hours paid lunch)

Salary: £23,962

Location: Office based – Derby

About Nacro:

At Nacro, we're passionate about empowering people to build brighter futures. Through our education, housing, justice, and wellbeing services, we provide the support and guidance needed to transform lives. We offer vocational training, secure stable accommodation, and deliver essential mental health and substance abuse support, all aimed at building safer communities and creating opportunities for positive change.

Why Join Nacro?

Be a part of a team that truly makes a difference. At Nacro, your work will have a lasting impact on individuals and communities. We value innovation, dedication, and the drive to help others succeed. Here, you'll find a supportive environment where your growth and development are prioritized.

Primary Purpose of the Role:

As a Void Repairs Administrator, you'll play a crucial role in maintaining our properties. You'll ensure repairs are handled efficiently, minimizing void periods and working closely with our property maintenance helpdesk team. Your efforts will directly contribute to providing safe and secure housing for those in need.

Key Responsibilities:

Coordinate Repairs: Liaise with teams to ensure timely completion of void repairs, tracking progress meticulously.Record Maintenance: Maintain detailed records of void works on Nacro's Housing System.Problem Solving: Tackle delays head-on, escalating issues as needed to ensure swift resolutions.Process Improvement: Continuously suggest and implement improvements to enhance efficiency.Reporting: Prepare comprehensive progress reports to keep the team informed.Manage Requests: Support the helpdesk to efficiently receive and raise orders for void repairs with contractors and landlords.Obtain Quotes: Secure quotes for higher-value works to ensure cost-effective solutions.

Experience, Knowledge, and Skills:

Proven administrative experience, ideally in property management.Basic knowledge of property maintenance (training provided).Exceptional communication, organizational, and problem-solving skills.Ability to work independently, manage pressure, and prioritize effectively.Proficiency in Microsoft Excel and Word.High attention to detail and a professional telephone manner.Strong commitment to equality and inclusion.Ready to Make a Difference?

Join Nacro and be a part of a team dedicated to creating lasting, positive change. Your role as a Void Repairs Administrator will be pivotal in helping us provide safe and secure housing, ultimately empowering individuals to achieve brighter futures.

If you have any questions or would like an informal chat about the role, please contact Paul Phillips - Head of Property and Asset Management at

Apply Now to start making a difference today