Customer Support Engineer

1 month ago

Birmingham, Birmingham, United Kingdom Sharp Business Systems UK PLC Full time
We are looking to recruit a Customer Support Engineer in the Birmingham area.

As a Customer Support Engineer, you will be the face of Sharp Business Systems attending customer sites, providing first class service by preparing, installing, maintaining, servicing and repairing a range of multi-function photocopier devices and software. Our engineers work sociable hours (Monday - Friday, office hours)The ideal candidate will have previous experience with the maintenance of MFDs/photocopiers and ideally some networking skills. Experience with Sharp products is highly desirable.

A company vehicle is provided, and a full driving licence is required.

Responsibilities
Delivering, installing and demonstrating machines to customers
Maintenance and repairs of multifunctional machines
Occasional work in one of our workshops
Attending training courses and service meetings as requested
Responsible for the completion of all service calls allocated
Managing and protecting stock and consumables in the company vehicle
Promoting company products and feeding any relevant information back to the sales department

Essential skills
Experience as a Field Service Photocopier Engineer, installing, maintaining, and repairing equipment to a high standard.
Experience of networking is very desirable.
Experience with Sharp equipment is very helpful but not essential.
Experience with Papercut is advantageous
Familiar with working to KPIs or SLAs

About Sharp UK

Sharp UK provides innovative print, software, managed solutions and IT services. Today we are a leading manufacturer of digital information technologies working in partnership with our customers to deliver innovative applications within their chosen sector. We not only strive to continually evolve, we are also committed to contributing to the culture and the well-being of people all over the world with our unique technologies.
As part of the globally recognised and trusted Sharp Corporation, we are at the forefront of technical innovation ensuring that we can fulfil all printing and copying requirements.
Our current portfolio of hardware products ranges from space-saving MFPs through to exceptionally versatile high-speed production print systems. We also supply a wide range of software solutions, which combines with our premium level service support to offer our customers a powerful Managed Print Service (MPS). Our IT Services support organisations of all sizes in building and maintaining a reliable and resilient IT infrastructure.

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