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Customer Support Associate

2 months ago

Birmingham, Birmingham, United Kingdom Gleeson Recruitment Group Full time

{"h1": "Customer Support Specialist Role", "p": "At Gleeson Recruitment Group, we are seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients and customers.", "ul": [{"li": "Provide first-line support to clients and customers via phone, email, or other communication channels."}, {"li": "Escalate complex issues to the appropriate team members and ensure timely resolution."}, {"li": "Maintain accurate records of all support requests and resolutions, including customer interactions and issue resolutions."}, {"li": "Communicate regularly with clients and customers to provide updates on the status of their support requests."}, {"li": "Deliver exceptional customer service and ensure customer satisfaction."}, {"li": "Manage general enquiries and provide support to clients and customers as needed."}], "h2": "Requirements", "ul": [{"li": "Excellent communication skills, both written and verbal."}, {"li": "Strong problem-solving skills and the ability to think creatively."}, {"li": "Ability to work well under pressure and manage multiple tasks simultaneously."}, {"li": "Strong attention to detail and the ability to work in a fast-paced environment."}, {"li": "Proactive and able to use your own initiative."}, {"li": "Customer Service Experience."}], "p": "We are an inclusive employer and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying, you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.", "h3": "What We Offer", "ul": [{"li": "Flexible hours - up to 28 hours a week."}, {"li": "Immediate start."}, {"li": "Temporary to Permanent Contract."}, {"li": "Birmingham location."}]}