Current jobs related to 1st/2nd Line Support Technician - Cardiff, Cardiff - ALLEGIANCE TECHNOLOGY LTD

  • IT Service Desk Analyst

    3 weeks ago

    Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    Job Summary:Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.Key Responsibilities:Provide technical...

  • IT Service Desk Analyst

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    Job Summary:Circle Recruitment is seeking a highly skilled and experienced IT Service Desk Analyst to join our team. As a 1st Line IT Support Specialist, you will be the first point of contact for IT issues across the firm, providing technical expertise to troubleshoot and resolve issues for employees in a timely manner.Key Responsibilities:Provide technical...

  • 2nd Line IT Support Engineer

    1 month ago

    Cardiff, Cardiff, United Kingdom Som3 Full time £28,000 - £30,000

    Position: 2nd Line IT Support Engineer Location: Carmarthan, Wales Salary: £28k-£30k (Dependent on Active Transferrable SC Clearance) Benefits: £400pcm Car Allowance + Fuel Card 25 Days Annual Leave + Bank Holidays Comprehensive Benefits Package Job Overview: As a 2nd Line IT Support Engineer with Som3, you will play a crucial role in providing onsite...

  • IT Support Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst | 1st Line | CardiffCircle Recruitment is seeking an experienced IT Service Desk Analyst to join a leading professional services company in Cardiff. As the first point of contact for IT issues, you will provide timely and effective support to employees, using your technical expertise to troubleshoot and resolve issues.Key...

  • IT Support Specialist

    5 days ago

    Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst | 1st Line | CardiffCircle Recruitment is seeking an experienced IT Service Desk Analyst to join a leading professional services company in Cardiff. As the first point of contact for IT issues, you will provide timely and effective support to employees, using your technical expertise to troubleshoot and resolve issues.Key...

  • Support Line Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    Support Line Specialist We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working full-time hours across a flexible 24/7 schedule. Are you passionate about making a positive impact in people's lives? Do you wish to play a role in facilitating change...

  • Support Line Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    Support Line Specialist We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working 37.5 hours per week on a rotating schedule that covers 24/7 operations. Are you eager to make a positive impact every day? Do you wish to play a role in facilitating...

  • Support Line Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are pleased to announce an opportunity for a Support Line Specialist to become part of our expanding National Contact Centre team. This role involves working 37.5 hours a week on a flexible 24/7 schedule.Are you passionate about making a positive impact every day? Do you aspire to drive change and enhance the lives of those in need?Key Responsibilities:As...

  • Support Line Specialist

    1 month ago

    Cardiff, Cardiff, United Kingdom Victim Support Full time

    We are pleased to announce an opportunity for a Support Line Specialist to become a part of our expanding National Contact Centre team. This role involves working 37.5 hours a week on a flexible 24/7 schedule.Are you passionate about making a positive impact? Do you aspire to drive change and improvement for individuals in need?Do you possess resilience and...

  • Tech Support Specialist

    6 hours ago

    Cardiff, Cardiff, United Kingdom Alcumus Full time

    About the RoleThe Tech Support Engineer role is a key position within our IT department, responsible for providing 2nd line technical support to our colleagues and customers. As a Tech Support Engineer, you will be the first point of contact for technical issues, working closely with our 1st line support team to resolve problems efficiently and...

  • Tech Support Specialist

    8 hours ago

    Cardiff, Cardiff, United Kingdom Alcumus Full time

    About the RoleThe Tech Support Engineer role is a key position within our IT department, responsible for providing 2nd line technical support to our colleagues and customers. As a Tech Support Engineer, you will be the first point of contact for technical issues, working closely with our 1st line support team to resolve problems efficiently and...

  • IT Support Specialist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Brook Street Full time

    Job Title: 1st/2nd Line SupportJob Summary:We are seeking a highly skilled and motivated IT Support Specialist to join our team at Brook Street. As a key member of our support team, you will be responsible for providing initial technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, or...

  • IT Support Specialist

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Brook Street Full time

    Job Title: 1st/2nd Line SupportJob Summary:We are seeking a highly skilled and motivated IT Support Specialist to join our team at Brook Street. As a key member of our support team, you will be responsible for providing initial technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, or...

  • Tech Support Specialist

    4 days ago

    Cardiff, Cardiff, United Kingdom Alcumus Full time

    Job Title: Tech Support EngineerAbout the Role:The Tech Support Engineer role is a key position within our IT department, responsible for providing 2nd line technical support to our colleagues and customers. This involves resolving issues within agreed service level agreements and key performance indicators as set within the tech support guidelines.Key...

  • Tech Support Specialist

    4 days ago

    Cardiff, Cardiff, United Kingdom Alcumus Full time

    Job Title: Tech Support EngineerAbout the Role:The Tech Support Engineer role is a key position within our IT department, responsible for providing 2nd line technical support to our colleagues and customers. This involves resolving issues within agreed service level agreements and key performance indicators as set within the tech support guidelines.Key...

  • Senior Financial Risk Manager

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Legal & General Group Full time

    Job DescriptionWe are seeking a highly skilled Senior Financial Risk Manager to join our team at Legal & General Group. As a key member of our risk management team, you will play a critical role in ensuring the effective management of financial risk across our organization.Key Responsibilities:Collaborate with 1st line risk teams and financial advisers to...

  • Senior Financial Risk Manager

    2 weeks ago

    Cardiff, Cardiff, United Kingdom Legal & General Group Full time

    Job DescriptionWe are seeking a highly skilled Senior Financial Risk Manager to join our team at Legal & General Group. As a key member of our risk management team, you will play a critical role in ensuring the effective management of financial risk across our organization.Key Responsibilities:Collaborate with 1st line risk teams and financial advisers to...

  • Technical Support Specialist

    1 week ago

    Cardiff, Cardiff, United Kingdom Alcumus Full time

    Job Title: Technical Support SpecialistAbout the Role:The Technical Support Specialist will be responsible for providing 2nd line technical support to our colleagues and customers, resolving issues within agreed service level agreements and key performance indicators as set within the tech support guidelines.Key Responsibilities:Providing 2nd line technical...

  • Technical Support Specialist

    1 week ago

    Cardiff, Cardiff, United Kingdom Alcumus Full time

    Job Title: Technical Support SpecialistAbout the Role:The Technical Support Specialist will be responsible for providing 2nd line technical support to our colleagues and customers, resolving issues within agreed service level agreements and key performance indicators as set within the tech support guidelines.Key Responsibilities:Providing 2nd line technical...

  • Tech Support Specialist

    3 days ago

    Cardiff, Cardiff, United Kingdom Alcumus Full time

    Job Title: Tech Support EngineerAbout the Role:The Tech Support Engineer role is a key position within our IT department, responsible for providing 2nd line technical support to our colleagues and customers. This involves resolving issues within agreed service level agreements and key performance indicators as set within the tech support guidelines.Key...

1st/2nd Line Support Technician

4 months ago

Cardiff, Cardiff, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time

1st/2nd Line Support Technician

My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support.

Role: 1st/2nd Line Support Technician
Salary: up to 25,000 DOE
Location: Birmingham - (Hybrid / Remote)

Daily Responsibilities:

  • Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users.
  • Provide technical support for a bespoke tech platform - training is provided on this platform.
  • Escalating any complex issues for the senior team to resolve.
  • Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently.
  • Resolve any 1st/2nd tier connectivity issues that occur.

Skills Required:

  • Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential
  • Experience within Office 365 applications - SharePoint experience essential
  • Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work.
  • Great, friendly, telephone manner, especially with non-technical users
  • Windows Server, Active Directory - User Management, Group Policies
  • Networking protocols - DNS, DHCP, TCP/IP
  • Azure / Entra ID - MS Intune not essential but would be great
  • MDM / Laptop Hardware - Experience deploying new user equipment.

This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in

If you would like to learn more about this role don't hesitate to drop me a message or give me a call

Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton,

Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support