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IT Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Brook Street Full time

Job Title: 1st/2nd Line Support

Job Summary:

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Brook Street. As a key member of our support team, you will be responsible for providing initial technical support to our clients.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or in-person.
  • Troubleshoot and resolve technical issues related to hardware, software, and networking.
  • Collaborate with internal teams to resolve complex technical issues.
  • Document and maintain accurate records of client interactions and technical issues.
  • Stay up-to-date with industry trends and best practices in IT support.

Requirements:

  • Experience in IT support with a strong understanding of operating systems, MS Office, and basic networking.
  • Excellent communication and problem-solving skills with the ability to work in a fast-paced environment.
  • Strong analytical and technical skills with the ability to troubleshoot complex technical issues.
  • Ability to work independently and as part of a team.

What We Offer:

  • Competitive salary and benefits package including on-site parking, 26 days holiday per year + bank holidays, option to bank extra hours daily for an extra day's leave every month, annual bonus scheme, private health and pension scheme.