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IT Support Specialist

2 months ago

Cardiff, Cardiff, United Kingdom Circle Recruitment Full time
IT Service Desk Analyst | 1st Line | Cardiff

Circle Recruitment is seeking an experienced IT Service Desk Analyst to join a leading professional services company in Cardiff. As the first point of contact for IT issues, you will provide timely and effective support to employees, using your technical expertise to troubleshoot and resolve issues.

Key Responsibilities:
  • Provide helpdesk and telephone support to employees
  • Build and deploy laptop clones, install basic laptop components, and provide Microsoft Office 365 support
  • Escalate and manage 2nd and 3rd-line support tickets, carry out basic Active Directory tasks, and support users remotely and on-premises
  • Create user profiles, roll out software centrally and manually, and offer user laptop health checks
  • Manage all tasks via the helpdesk system and review ticket trends with the line manager
  • Support the team and firm with ad-hoc IT tasks
Requirements:
  • 12 months experience in a similar 1st line IT support role
  • Working with helpdesk software, MS Office 365 & Windows 10
  • Excellent understanding of various systems and a passion to learn about new and upcoming technology and software
  • Ability to find solutions and assist staff at all levels
  • Excellent communication skills
  • Ability to prioritise tasks and deliver on deadlines
  • Enthusiastic, hardworking, and a team player

Circle Recruitment is a leading recruitment agency, and we offer a competitive salary of £24,000 - £27,000 (dependent on experience) + benefits. If you are a motivated and experienced IT professional looking to grow into a 2nd line role, please apply now or send your CV to us.