Senior Operations Analyst

2 months ago

London, Greater London, United Kingdom Fintech-Rec Group Ltd Full time
Job Opportunity: Senior Operations Analyst

A leading client of ours is looking for a highly skilled Senior Operations Analyst to join their Operations team. This permanent, full-time position is based in London and offers a fantastic opportunity for a motivated individual to support the day-to-day running of payment services and other customer-related services.

Job Title:
Senior Operations Analyst
Department/Group: Operations

Location:
London
Travel Required: As needed
Reports to: Head of Operations
Position Type: Permanent, full-time
Days/Hours of Work: Monday to Friday, 9:00 am to 5:00 pm

Overall Job Purpose:
To perform all operational tasks to facilitate the day-to-day running of payment services and other customer-related services.

Principal Duties and

Responsibilities:

Ensure all incoming and outgoing payment transactions failing Straight Through Processing (STP) are authorized accurately and within deadlines (RTGS, CHAPS, Faster Payments, Bacs) and assist with the reconciliations process daily.
Oversee the timely processing and maintenance of Direct Debits, Standing Orders, and related entries within the mandated operational schedule to effectively meet scheme schedule requirements.
Act as a first point of escalation to resolve customer, internal, and/or external bank queries relating to payments promptly and in line with service levels.
Oversee performance and validation of all static data tasks aligned with opening, closing, and day-to-day account maintenance.
Provide subject matter expertise or identify the appropriate team resource to assist with the Reconciliations process when breaks arise.
Promote a culture of continuous improvement by proactively working with colleagues to identify areas for improvement and suggesting solutions for the operations system, communicating these to the Head of Operations and others.
Build and maintain relationships with customers, payment schemes, and colleagues, ensuring high service standards and making recommendations to improve services on an ongoing basis.
Maintain an in-depth understanding of AML, KYC, banking sanctions, and FCA regulations to ensure compliance in handling customer accounts and client funds, assisting with risk mitigation by following established controls and proposing improvements where needed.
Produce reports and management information as needed.
Support the Operations Team Leaders and others with ad hoc requests, projects, or routine duties.
Act as a delegate for Operations Team Leader as required.

Requirements
Key Requirements:

Ideally 3-5 years of payments processing experience, with specific knowledge of UK clearing systems.
Excellent customer management skills.
Strong operational skillset.
Effective communication skills with the ability to engage with various levels of seniority internally and externally.
Customer service-focused background with a good understanding of banking in general.
Self-motivated individual with attention to detail, commercial awareness, good judgment, and decision-making skills.

Additional Notes:

As a Financial Services organization, compliance with the requirements set by the Financial Conduct Authority (FCA) is mandatory. This role falls under the Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening, including a full credit check, criminal record check, residency, and right to work checks.
The department operates Monday to Friday from 7 am to 7 pm, and the successful candidate will be expected to work from the London office at least 4 days a week.
The job description is not exhaustive, and the details contained within it may vary.

Benefits

Salary:
£30k-40k basic (depending on experience)

Pension Scheme
Annual Holiday Allowance
If you meet these criteria and are ready to join a dynamic and growing team, we encourage you to apply. Please contact us for more information about this exciting opportunity.

  • Senior Financial Analyst

    2 weeks ago

    London, Greater London, United Kingdom Hays Senior Finance Full time

    Senior Financial Analyst Employer Hays Senior Finance Job Overview An esteemed travel organization specializing in customized vacations is seeking a dedicated Senior Financial Analyst. This role is pivotal within the finance team, engaging with upper management and influencing significant corporate strategies. You will be directly accountable to...

  • Senior Operational Analyst

    1 day ago

    London, Greater London, United Kingdom Ministry of Defence Full time

    Job SummaryThe Ministry of Defence is seeking highly skilled professionals to join its team as Senior Operational Analysts and Senior Wargaming Analysts. These roles will be part of the Field Army Operational Research Branch, which uses analytical techniques to support better decision making.Key ResponsibilitiesSenior Deployable Operational AnalystDeploy on...

  • Senior Pricing Analyst

    2 months ago

    London, Greater London, United Kingdom Motability Operations Full time

    The Senior Pricing Analyst role is responsible for being the subject expert on pricing, performance, and opportunities across a portfolio of products. With the opportunity to work across multiple brands, models and sectors meaning in this role you can make a real difference to our customers in terms of choice and value. The role is key to ensuring that...

  • Senior Security Operations Analyst

    2 weeks ago

    London, Greater London, United Kingdom Lorien Full time

    Position OverviewSenior Security Operations Analyst (Remote)Compensation - Up to £70,000 (Dependent on Experience) + Shift Allowance Bonus + Comprehensive Corporate BenefitsAbout the Company: Lorien, a prominent technology Managed Security Service Provider (MSSP), is seeking a seasoned security operations analyst.Role Summary:As a Senior Cyber Security...

  • Pension Operations Senior Analyst

    2 weeks ago

    London, Greater London, United Kingdom HFG Insurance Recruitment Full time

    Position OverviewRole: Senior Analyst - Pension Operations (Contract)Contract Type: Inside IR35Duration: 6 monthsCompensation: Competitive day rateHFG Insurance Recruitment is collaborating with a prominent UK bulk annuity provider to identify a qualified Senior Pensions Analyst to enhance their operational team. This position plays a crucial role in...

  • Business Operations Analyst

    24 hours ago

    London, Greater London, United Kingdom Acord (association For Cooperative Operations Research And Development) Full time

    About the RoleWe are seeking a highly skilled Business Operations Analyst to join our team at Acord (Association For Cooperative Operations Research And Development). As a Business Analyst, you will play a critical role in supporting the development and implementation of business strategies and operations.Key ResponsibilitiesSubject Matter Expertise: Serve...

  • Senior SOC Analyst

    2 weeks ago

    London, Greater London, United Kingdom LT Harper - Cyber Security Recruitment Full time

    Job OverviewSenior SOC Analyst – Remote OpportunityA leading global organization is expanding its Security Operations Center (SOC) team and is seeking a Senior SOC Analyst to play a critical role in protecting clients' global networks from advanced cyber threats.The ideal Senior SOC Analyst will collaborate with a diverse team of over 60 professionals...

  • Business Intelligence Analyst

    2 weeks ago

    London, Greater London, United Kingdom Motability Operations Full time

    Overview of the Business Intelligence Analyst RoleIn the capacity of a Business Intelligence Analyst, you will be pivotal in refining our analytical capabilities to enhance pricing methodologies and mitigate residual value uncertainties in a fast-paced and transforming marketplace. Under the mentorship of the Analytics Lead, you will apply a diverse range of...

  • Senior Analyst for Cargo Operations

    2 weeks ago

    London, Greater London, United Kingdom Sure Exec Search Full time

    Senior Cargo Analyst (wet bulk)Location: Remote with occasional office presenceEngagement Duration: Initial contract with potential for extension or permanent placementCompensation: Competitive daily rateFuture Opportunities: Possibility of transitioning to a full-time position based on project outcomesOverviewWe are in search of a Senior Cargo Analyst with...

  • Senior Analyst for Cargo Operations

    2 weeks ago

    London, Greater London, United Kingdom Sure Exec Search Full time

    Senior Cargo Analyst (Wet Bulk)Location: London (Hybrid work model)Engagement Duration: Initial contract with potential for extension or permanent placementCompensation: Competitive daily rateOverviewWe are in search of a Senior Cargo Analyst with extensive expertise in cargo trading, especially in the wet bulk sector. The successful candidate will play a...

  • Advanced Security Operations Analyst

    2 weeks ago

    London, Greater London, United Kingdom LT Harper - Cyber Security Recruitment Full time

    Job OverviewSenior SOC Analyst – Remote OpportunityA leading global cybersecurity firm is actively seeking a Senior SOC Analyst to enhance their Security Operations Center (SOC) team. This role is crucial in protecting clients' digital infrastructure from advanced cyber threats.The ideal candidate will join a diverse team of over 60 professionals across...

  • Senior Legal Operations Analyst

    2 weeks ago

    London, Greater London, United Kingdom Harcourt Matthews Full time

    Senior Legal Project Analyst – Fixed Term ContractLocation: FlexibleSalary: £40,000 - £65,000 (Depending on location and experience)About the Company:We are excited to announce a newly established position for a Senior Legal Project Analyst at a prominent law firm. This role will involve close collaboration with various practice groups. With a strong...

  • Automotive Value Assessment Analyst

    2 weeks ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The Role The automotive sector is experiencing unprecedented transformation as trends such as electrification, connectivity, and the agency model reshape the landscape. As the UK's largest vehicle fleet operator with approximately 670,000 vehicles, it is essential for Motability Operations to comprehend how these trends will influence our fleet. We are...

  • Senior Fraud Operations Analyst

    2 weeks ago

    London, Greater London, United Kingdom Search Full time £470

    Position Overview:As a Senior Fraud Operations Analyst, you will play a crucial role in enhancing the fraud prevention strategies of a prominent UK Retail Bank. This position is designed for individuals who are passionate about driving operational improvements within fraud management.Key Responsibilities:In this role, you will:Conduct thorough analysis of...

  • Senior Cybersecurity Analyst

    2 days ago

    London, Greater London, United Kingdom Tria Full time

    Job Title: Senior SOC AnalystAbout the Role:We are representing a globally renowned brand, Tria, who are looking for a Senior SOC Analyst to join their team on an interim basis. Operating in the media industry, this company are market leaders in what they do with an excellent reputation as a place of work.Key Responsibilities:Good experience in technical SOC...

  • Cyber Security Operations Senior Analyst

    2 weeks ago

    London, Greater London, United Kingdom Cognita Asia Holdings Pte Ltd Full time

    Cyber Security Senior Analyst (Incident Response)About the Position:In the role of Cyber Security Senior Analyst, you will be instrumental in the proactive surveillance and enhancement of our technical security infrastructure. Your experience in managing cyber incidents on a global scale will be vital for ensuring prompt and effective resolution of security...

  • Automotive Value Assessment Analyst

    2 weeks ago

    London, Greater London, United Kingdom Motability Operations Full time

    About The Role The automotive sector is experiencing unprecedented transformation as trends such as electrification, connectivity, and the agency model reshape the landscape. As the UK's largest car fleet operator with approximately 670,000 vehicles, it is essential for Motability Operations to comprehend how these trends will influence our fleet. We are...

  • Senior Mechanical Cost Analyst

    2 weeks ago

    London, Greater London, United Kingdom Cityscape Full time

    Cityscape is a prominent Mechanical and Electrical Contractor operating in various sectors, including commercial spaces, healthcare facilities, educational institutions, and residential projects. Our firm is dedicated to delivering exceptional service and building lasting relationships with our clients, ensuring that we meet their unique needs with precision...

  • ESG Finance Analyst

    2 weeks ago

    London, Greater London, United Kingdom Hays Senior Finance Full time

    ESG Finance Analyst Employer: Hays Senior Finance Location: England, City of London Salary: £60,000 - £65,000 per annum Job Overview: In this newly established role, you will join a dynamic and rapidly expanding manufacturing organization with a varied product range. Your responsibilities will encompass both Financial Planning & Analysis...

  • Senior SOC Analyst

    1 month ago

    London, Greater London, United Kingdom Capita Full time

    Home based Help strengthen our team as our Senior SOC Analyst to work on an exciting Cyber Transformation Project. Home based role.A great opportunity to join our team as our Senior SOC Analyst to be responsible for handing security incidents received/escalated from the SOC Analyst (Tier 1 or Tier 2) and perform a business impact analysis on the security...