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Fine Jewellery Customer Care Advisor
3 months ago
Fine Jewellery – Central London
About:
Leading British Jeweller ethically creating bespoke fine jewellery. Based in their luxury workshop and showrooms in central London. Key Responsibilities:
Provide friendly, timely, and personalized assistance to customers in person and via email and phone addressing inquiries, resolving issues, and ensuring a positive shopping experience. Coordinate with shipping carriers to schedule pickups, generate shipping labels, and prepare packages for dispatch, ensuring orders are shipped out promptly. Conduct quality checks on outgoing orders to ensure accuracy, completeness, and adherence to quality standards, and address any discrepancies or issues that arise. Requirements:
Excellent communication skills with a friendly and customer-focused attitude, and the ability to effectively address customer inquiries and concerns with professionalism and empathy. Keen attention to detail and accuracy, particularly in order processing, inventory management, and shipping activities, to ensure error-free execution of tasks. Proficiency in using computer systems, software applications, and e-commerce platforms for order processing, customer management, and inventory tracking. Offering:
Salary £26,000 Commission Bonus + amazing benefits. 360 Talent are a high-end retail recruitment firm providing strategic solutions to connect high calibre candidates with Fashion, Beauty and Lifestyle brands across global markets.
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