Administrator Receptionist

1 month ago

Sheffield, Sheffield, United Kingdom South Yorkshire Fire & Rescue Full time

An opportunity has arisen within our Governance, Projects and Collaboration Team for an experienced Administrator Receptionist based at our Headquarters on Eyre Street in Sheffield. You will be joining a customer focused and service improvement team in delivering a high quality service to the public and our staff.

You will be responsible for maintaining our reception area, providing a professional customer service welcome using your excellent communication skills to be the first point of contact for visitors to our building and answering calls to our switchboard, providing assistance and information.

You will have the ability to work on multiple tasks and be able to organise your working day around immediate customer service requirements, using your administrative skills to process email requests for information promptly, internal and external mail requirements and to maintain our notice board and photocopier building facilities.

You will additionally support the Information Officer in creating communications, data collection using Excel spreadsheets and ensuring information is published on the Service Intranet.

To be considered for the role, you will have previously proven customer service experience and excellent communications skills in a reception environment and you should possess a minimum of a NVQ Level 2 Customer Service and/or Administration. You will have a good organisation and administration background supported by experience of using Microsoft Office applications particularly Word and Excel.

For more information about the role contact Tracey Wiles on

A job description and person specification for the role can be obtained via our website at or by contacting our Recruitment Team at

To apply for the post please download an application form from our website or contact

Closing date for applications is 09.00 hours on Wednesday 21st August 2024.

Interviews will be held from week commencing 26th August 2024.

New starters will commence on the bottom of the salary grade and will receive increases to the top of the grade on an incremental basis. We offer 28 days annual leave (pro-rata) plus Bank Holidays. Annual leave increases after 5 years' service to 32 days, followed by an extra day a year up to a maximum of 37 days. We also operate a generous flexi time attendance scheme.

Other benefits include; a cycle 2 work scheme, a free on site gym, enhanced maternity and paternity schemes and the opportunity to join the Local Government Pension Scheme.

All applications will be given equal consideration and we particularly welcome applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our workforce. SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Applications from job share candidates will be considered and all applications will be given equal consideration.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

South Yorkshire Fire and Rescue's recruitment and selection procedures reflect our commitment to safeguarding and promoting the welfare of Adults, Children and Young People. All staff are expected to share this commitment.

If you require any of our recruitment documents in larger print please contact our recruitment team as above.

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