Practice Administrator

2 months ago

Sheffield, Sheffield, United Kingdom The Hollies Medical Centre Full time

About The Hollies Medical Centre

We are a dynamic and expanding multidisciplinary team, committed to providing high-quality patient care and services. Our practice is consistently voted as one of the top GP practices in Sheffield for patient care, and we are proud of our strong Training history and community involvement.

Job Summary

We are seeking a highly motivated and enthusiastic individual to join our team as a GP Reception Team Leader. The successful candidate will be responsible for leading the reception team, ensuring the smooth day-to-day operation of the practice, and providing excellent customer service to our patients.

Main Responsibilities

  • Lead the reception team and ensure the effective management of administrative tasks, including patient registration, appointment scheduling, and data entry.
  • Develop and implement efficient processes to improve the overall patient experience and practice efficiency.
  • Collaborate with the management team to recruit, train, and develop the reception team, ensuring they have the necessary skills and knowledge to provide high-quality patient care.
  • Provide administrative support to the practice manager and deputy practice manager, ensuring the smooth operation of the practice in their absence.
  • Ensure compliance with practice protocols and procedures, and maintain accurate records and reports.
  • Develop and maintain relationships with patients, staff, and external partners to ensure effective communication and collaboration.

Requirements

  • Flexibility to work outside of core office hours, including evenings and weekends.
  • Ability to work under pressure and prioritize tasks effectively.
  • Excellent communication and interpersonal skills, with the ability to work with patients, staff, and external partners.
  • Computer literacy and keyboard skills, including data input and management.
  • Experience of working in a GP practice or healthcare setting, with a strong understanding of administrative procedures and patient care.

Qualifications and Experience

  • English and Mathematics GCSE Grade C or above.
  • Desirable qualifications include AMSPAR Receptionists Qualification, NVQ Level 2 in Health and Social Care, or equivalent experience.
  • Previous experience as a GP Reception Team Leader or in a similar role, with a strong understanding of practice operations and patient care.

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