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Administrative Support Specialist
2 months ago
Position Overview
Are you passionate about enhancing patient experiences? Do you seek a dynamic role where your contributions can truly make a difference? If so, consider joining our administrative team within the Obstetric department.
We are looking for a dedicated and proactive individual to fill the position of Administrative Support Specialist. The ideal candidate will possess strong computer skills, effective communication abilities, and a commitment to maintaining confidentiality.
This position encompasses a variety of responsibilities, including both administrative and reception tasks, aimed at supporting Midwives and other staff in a fast-paced environment. You will play a crucial role in ensuring the efficient operation of the unit, which will involve functions typical of a ward clerk, receptionist, and clerical officer. Flexibility in working hours is essential, as the role requires early morning, late evening, night shifts, and weekend availability, with additional compensation for out-of-hours work.
Key Responsibilities
Your primary duties will include:
- Providing a professional front-of-house service as the initial point of contact for patients and visitors.
- Ensuring the confidentiality of all interactions while delivering exceptional customer service.
- Collecting and maintaining high-quality data throughout the patient's journey, including admissions, transfers, and discharges.
- Preparing and organizing patient case notes for the clinical team, ensuring they are readily available and properly documented.
About Our Organization
Join a healthcare organization that values its employees and the community it serves. We are recognized as a leader in the NHS and research sectors, offering excellent benefits and a commitment to professional development, alongside policies that support work-life balance.
Qualifications & Experience
Essential:
- GCSE at Grade C in English and Maths (or equivalent qualifications) or relevant experience.
- Experience in an office setting and in a public-facing role.
Desirable:
- NVQ Level 2 in Administration or Customer Care.
- Relevant experience within the NHS.
Skills and Knowledge
Essential:
- Understanding of data protection and confidentiality.
- Excellent communication skills, capable of interacting with staff at all levels.
- Strong organizational skills and the ability to prioritize tasks effectively.
- Commitment to ongoing personal development.
Further Training
Essential:
- Familiarity with information and customer service systems.
- Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
Desirable:
- Previous experience with specific healthcare software.
