Customer Assistant
2 months ago
Summary
Cafe Customer AssistantAll the details
Work Pattern
Week 1
Sun 9:30-17:30
Mon 9:30-17:30
Tue 9:30-17:30
Wed 9:30-17:30
Week 2
Mon 9:30-17:30
Tue 9:30-17:30
Fri 9:30-17:30
Sat 9:30-17:30
Under 18 disclaimer
This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Purpose
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver best in town' standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve
Key Accountabilities
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver best in town' standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices
Key Capabilities
- Understands how M&S operates,it'sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection
Technical Skills/ Experience
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Good level of digital capability and use of digital tools and applications
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
-
Customer Assistant
2 months ago
Bath, Bath and North East Somerset, United Kingdom Marks and Spencer Full timeSummaryCafe Customer AssistantAll the detailsWork Pattern Monday 12:00-17:00Tuesday 12:00-17:00Wednesday 12:00-17:00Saturday 11:00-17:00 Under 18 disclaimer This job role involves working with specialist cutting equipment and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety...
-
Customer Assistant
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Marks and Spencer Full timeAll the detailsWork Pattern Wk 1Sun 07:30-13:30Mon 08:00-12:00Thurs 07:00-11:00Wk 2Mon 08:00-12:00Fri 05:00-09:00Sat 05:00-11:00 Under 18 disclaimer This job role involves working early mornings and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our...
-
Customer Service Representative
3 days ago
Bath, Bath and North East Somerset, United Kingdom FirstGroup Full timeAbout the RoleThe purpose of this position is to serve as the face of Great Western Railway, providing a positive impression of the company and exceeding customer expectations of customer service. As a Customer Service Representative, you will be responsible for assisting in the operation of the ticket barriers and providing information and assistance to...
-
Customer Experience Representative
3 days ago
Bath, Bath and North East Somerset, United Kingdom Great Western Railway (GWR) Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Gateline Assistant at Bath Spa Station. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of the ticket barriers, and contributing to a positive and welcoming environment for our...
-
Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Brook Street UK Full timePosition OverviewOur client, a reputable organization, is seeking a dedicated Customer Service Advisor to enhance their dynamic team.Key ResponsibilitiesProvide exceptional face-to-face assistance to clients.Guide customers through their visa and citizenship application processes.Deliver high-quality support in a fast-paced environment.Work ScheduleThis is a...
-
Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Brook Street UK Full timePosition OverviewOur client, a reputable organization, is seeking a dedicated Customer Service Advisor to enhance their dynamic team.Key ResponsibilitiesProvide exceptional face-to-face assistance to clients.Guide customers through their visa and citizenship application processes.Deliver high-quality support in a fast-paced environment.Work ScheduleThis is a...
-
Customer Service Specialist
1 week ago
Bath, Bath and North East Somerset, United Kingdom Curo Full timeAbout Curo Curo is a leading housing association dedicated to providing affordable homes and fostering security and stability for individuals and families. We operate with a strong commitment to social purpose, guided by core values of Care, Respect, Openness, Fairness, and Trust. About the Role We are seeking a dedicated Customer Service Specialist to join...
-
Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Brook Street UK Full timePosition OverviewOur client, a prominent organization in the customer service sector, is seeking a dedicated Customer Service Advisor to enhance their dynamic team.Key ResponsibilitiesDeliver exceptional face-to-face support to clients.Assist customers with their visa and citizenship inquiries.Engage with clients to ensure a seamless application process.Work...
-
Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Brook Street UK Full timePosition OverviewOur esteemed client, Brook Street UK, is seeking a dedicated Customer Service Advisor to enhance their dynamic team.Shift DetailsFull Time - 37 hours per weekMonday to Friday - 09:00 to 17:30Role ResponsibilitiesIn this role, you will be responsible for delivering exceptional face-to-face support to clients navigating their visa and...
-
Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Brook Street UK Full timePosition OverviewOur esteemed client, Brook Street UK, is seeking a dedicated Customer Service Advisor to enhance their dynamic team.Shift DetailsFull-Time Position: 37 hours per weekWorking Days: Monday to FridayOperating Hours: 09:00 to 17:30Role ResponsibilitiesIn this pivotal role, you will be responsible for delivering exceptional face-to-face...
-
Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Brook Street UK Full timePosition OverviewOur client, a prominent organization in the service sector, is seeking a dedicated Customer Service Advisor to enhance their dynamic team.Shift DetailsFull-Time Position: 37 hours per weekWorking Days: Monday to FridayWorking Hours: 09:00 to 17:30Role ResponsibilitiesIn this role, you will be responsible for delivering exceptional...
-
Customer Service Process Coordinator
1 week ago
Bath, Bath and North East Somerset, United Kingdom Brook Street Full timePosition OverviewOur client, Brook Street, is seeking a dedicated customer service process assistant to enhance their dynamic team.Working HoursThis is a full-time position, operating Monday to Friday from 09:00 to 17:30.Role ResponsibilitiesAs a customer service process assistant, your primary responsibilities will include:Providing in-person assistance to...
-
Evening Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Telet Full timeJoin Our Team as an Evening Customer Support Specialist We are seeking a motivated Customer Support Specialist to become a vital part of our team at Telet, a prominent UK Mobile Network Operator. This is an entry-level opportunity that offers a chance to grow within a dynamic organization. As a full mobile operator member of the GSMA, we are dedicated to...
-
Customer Service Process Coordinator
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Berry Recruitment Full timeWe are seeking a dedicated process assistant for our esteemed client. This is a full-time position, operating Monday through Friday. Working hours are from 9:00 AM to 5:30 PM. Compensation is set at £12 per hour. Job Overview Berry Recruitment is in search of motivated individuals who possess a positive attitude for a full-time role focused on...
-
Automotive Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Smart Recruitment Solutions Full timeAutomotive Customer Service Advisor Salary: Basic GBP25,000 per annum, with realistic OTE GBP32,000 per annum. Location: Yeovil Hours: 42 hours per week, including weekend mornings (1 in 3). Contract: Permanent Requirements: Valid driver s licence. As a key representative of our esteemed brand, you will be essential in delivering outstanding...
-
Customer Service Process Coordinator
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Berry Recruitment Full timeWe are seeking a dedicated process assistant for our client. This is a full-time position, operating Monday to Friday. Working hours are from 9:00 AM to 5:30 PM. Compensation is set at £12 per hour. Job Overview Berry Recruitment is in search of motivated individuals who possess a positive attitude for a full-time customer service role. Your...
-
Customer Service Process Coordinator
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Berry Recruitment Full timeWe are currently seeking a Process Assistant for a prominent client. This is a full-time position, operating Monday through Friday. Working hours are from 9:00 AM to 5:30 PM. Compensation is set at £12 per hour. Position Overview Berry Recruitment is in search of motivated individuals who possess a positive attitude for a full-time role focused on...
-
Customer Service Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom EE Retail Full time £12Customer Service Specialist Working Hours – 25 Competitive Hourly Rate with Performance Bonuses At EE Retail, we embrace diversity and encourage individuality. Our stores are places where you can express your true self, and your unique qualities will help you connect with our customers and guide them in selecting the best products and services. If...
-
Automotive Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Smart Recruitment Solutions Full timeAutomotive Customer Support Specialist Salary: Basic GBP25,000 per annum, with realistic OTE GBP32,000 per annum. Location: Yeovil Hours: 42 hours per week, including weekend mornings (1 in 3). Contract: Permanent Requirements: Valid driver s licence. As a key representative of our brand, you will be essential in delivering outstanding service...
-
Automotive Customer Support Specialist
2 weeks ago
Bath, Bath and North East Somerset, United Kingdom Smart Recruitment Solutions Full timeAutomotive Customer Service Advisor Salary: Basic GBP25,000 per annum, with realistic OTE GBP32,000 per annum. Location: Yeovil Hours: 42 hours per week, including weekend mornings (1 in 3). Contract: Permanent Requirements: Valid driver s licence. As a vital representative of our esteemed brand, you will be the first point of contact for our...