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Customer Experience Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Gateline Assistant at Bath Spa Station. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring the smooth operation of the ticket barriers, and contributing to a positive and welcoming environment for our customers.
Key Responsibilities- Customer Service: Deliver outstanding customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner.
- Ticket Barrier Operation: Assist in the day-to-day operation of the automatic ticket gates, ensuring they are functioning correctly and efficiently.
- Revenue Collection: Collect revenue from customers without tickets, accurately processing transactions and maintaining a high level of integrity.
- Station Maintenance: Ensure the professional appearance of the Gateline area, clearing rubbish, and maintaining customer walkways.
- Teamwork: Collaborate with colleagues to achieve team goals, providing support and assistance as needed.
- Customer Service Skills: Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
- Technical Skills: Basic IT skills, with the ability to learn and adapt to new systems and processes.
- Attention to Detail: High level of accuracy and attention to detail, with the ability to maintain records and reports.
- Flexibility: Willingness to work a variety of shifts, including weekends and bank holidays.
Great Western Railway (GWR) is a leading transportation company, committed to providing a safe, reliable, and customer-focused service. We value diversity and inclusion, and we are an equal opportunities employer. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
