Customer Service Associate

1 month ago


Bristol, Bristol, United Kingdom Coutts Full time

Join us as a Customer Service Associate

Join an operational investment team, where you'll use your expertise to process work and deal with complex customer issues and support others in your team to do the sameYou will use a wide network of contacts to deliver the best outcome for the customerIn return, you'll be working in a supportive environment, with opportunities to advance your personal and career developmentStarting salary £30,260.00 What you'll do In this key role, you'll go the extra mile, undertaking processes and supporting colleagues to achieve the correct outcomes. You will need to be able to prioritise daily workloads for yourself and the team, identify process improvements and provide coaching and technical training. . Day-to-day, you'll also be: Adhering to service level agreements (SLA's) and escalating issues and breachesEnsuring timely and accurate processing of information, maintaining comprehensive audit trailsDealing with incoming correspondence from other business areas, customers and external partiesSupporting with process improvements, involving creating IT tickets, testing, raising bugs etcThe skills you'll need You'll bring your experience of delivering outstanding customer service, along with excellent interpersonal and communication skills. With strong planning and organisational skills, you'll be able to work well under pressure, prioritise your tasks and deliver to deadlines. You'll also need: Knowledge of investment products and financial services and regulationsKnowledge of funds and securities, matching and settlement, treasury operations or cash and stock reconciliations would be usefulKnowledge of Avaloq would be usefulAbility to work accurately to tight deadlinesA background in using Treating Customers Fairly principlesAn analytical approach to problem solving

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    Join us as a Customer Service AssociateJoin an operational investment team, where you'll use your expertise to process work and deal with complex customer issues and support others in your teamYou will use a wide network of contacts to deliver the best outcome for the customerIn return, you'll be working in a supportive environment with opportunities to...


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