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Reinstatement & Streetworks Technical Support

1 month ago

Hitchin GB SG SL Cadent Full time

At Cadent we're excited to be part of the future of UK energy We've got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We're making a difference through innovation and new ways of working. Together we're shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

As a Reinstatement Streetworks and Technical Support you will ensure the compliance of NRSWA/TMA legislation across Customer Operations, within a defined geographic area, acting as expert in NRSWA/TMA in reducing exposure to any financial liabilities as result of NRSWA/TMA non-compliance. You will also drive performance improvement across the streetworks and reinstatement processes, driving reductions in penalties and improvement in stake holder and customer satisfaction.

Alongside this you will be accountable for operational safety which will include things such as compliance, making sure public safety is always a consideration and reinstatement quality assurance and audit processes are in place and carried out as per process and criticality.

What you'll get to work on:
  • Performance manage Partner reinstatement activities and ensure these are in line with Cadent guidelines, legislation, contract terms and best practice
  • Interface with the HA on all relevant issues, ensure communication with HA's is effective and address/resolve issues
  • Provide advice on reinstatement activities and ensure that the Partner has access to Cadent resources and expertise when required
  • Review and challenge/approve cross charges relating to the provision of reinstatement for Operations
  • Develop and maintain relationships with relevant client representatives, supply chain and local authorities
  • Responsible for reinstating (direct and subcontract) to ensure that all works are correctly reinstated with appropriate Opening Notices where required Ensure the requirements of Section 74 and FPNs are met
  • Develop and maintain relationships with Local Authorities on a regular and frequent basis, attending internal and external meetings as required
  • Ensure the needs of the customer are recognised when carrying out the Company's contractual obligations ensuring to comply with Customer Complaints process and private reinstatement completion of works and customer satisfaction.
  • Responsible for noticing compliance and performance accuracy, providing comments and challenge.
Who are we looking for:

Qualifications

  • NRSWA Supervisors Qualification
  • Safety Qualification (such as IOSH Certificate)
  • Previous Experience in Utility Contracting or Local Authority experience.

Practical Experience

  • Experience in contracting or operational environment (SCCF)and operational and workforce management
  • Knowledge of Streetworks legislation, reinstatement legislation and HA operations and procedures
  • Effective coaching, communication and influencing skills
  • Committed to putting customers first and achieving a high level of satisfaction.

What's In It For You

Here at Cadent, we are committed to supporting our employees to get the best out of themselves. For this role in particular we can offer:

  • Funding and support towards completing qualifications
  • Ample opportunity for progression within the business
  • Mentoring and guidance opportunities

Why Join Us

We offer a host of benefits to suit your lifestyle and support your well-being. These include:

  • Annual bonus
  • Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
  • 25 days holiday, plus statutory days, and an option to buy more
  • Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
  • Strong focus on supporting you as an individual including:
  • Flexible working
  • Strong commitments to ED&I
  • Generous family provision policies
  • Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
  • My Offers membership card - offering discounts and savings from hundreds of retailers
  • 2 paid volunteering days per year
  • Free gym access at the Ansty office, as well as a Gympass' scheme providing free or heavily subsidised local gym memberships

We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what's possible for the role.

Diversity and Inclusion

Don't meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive (disability) and the Cadent Military Community can't wait to welcome you

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.

We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come.

What's next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
To learn more about Cadent and what we do, visit our website at Home | Cadent )

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