IT Product Support Specialist

2 months ago

London, Greater London, United Kingdom MMC Corporate Full time

Marsh seeks an IT Product Support Specialist, highly skilled in Oracle Financials, to join our CIS (Corporate Information Solutions) Autonomous Finance Team.

You will provide technical support and assistance related to Oracle Financials across Marsh McLennan (MMC).

Working closely with internal teams and external clients we will look for you to troubleshoot and resolve issues, provide guidance, and ensure the smooth operation of our Oracle Financials systems.

Due to the criticality of Application Support for our vast & complex financial apps. you can expect to be challenged.

This could be an ideal role for those looking to develop their technical support skills building their business stakeholder relationships and network.

What can you expect?

  • The chance to make a significant impact on IT service availability for MMC.
  • The opportunity to learn from your colleagues' gain insights into best practices and develop your Problem Management skills.
  • Exposure to a wide range of technologies and IT systems.

What you need to have:

  • Strong experience in providing technical support for Oracle Financials or similar enterprise resource planning (ERP) systems.
  • In-depth knowledge of Oracle Financials modules, including General Ledger, Accounts Payable, Accounts Receivable, Cash Management, and Fixed Assets.
  • Proficiency in SQL and PL/SQL for data analysis and troubleshooting.
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues.

What makes you stand out:

  • Familiarity with Oracle E-Business Suite or Oracle Cloud ERP.
  • Oracle certifications in Oracle Financials or related areas
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
  • Proven ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
  • Bachelor's degree in information technology.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

We will rely on you to:

  • Provide technical support and assistance to clients using Oracle Financials, including troubleshooting and resolving issues related to system functionality, configuration, and integration.
  • Collaborate with cross-functional teams to identify and resolve complex technical problems, ensuring timely and effective solutions.
  • Act as a subject matter expert on Oracle Financials, staying up-to-date with the latest features, enhancements, and best practices.
  • Assist in the implementation and configuration of Oracle Financials systems, ensuring proper setup and integration with other systems.
  • Conduct system testing and validation to ensure the accuracy and reliability of Oracle Financials systems.
  • Develop and maintain documentation, including user guides, troubleshooting guides, and knowledge base articles, to support end-users and internal teams.
  • Provide training and guidance to end-users on the effective use of Oracle Financials systems.
  • Collaborate with vendors and third-party providers to escalate and resolve issues that require their expertise.
  • Stay informed about industry trends and advancements in Oracle Financials and related technologies and provide recommendations for system improvements and optimizations.

#LI-PK1

#LI-ORACLE

#LI-LONDON

#LI-SQL

#LI-ORACLECLOUD

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

  • Product Growth Specialist

    7 days ago

    London, Greater London, United Kingdom My Product Path Full time

    Job OverviewMy Product Path is seeking a highly skilled Associate Product Manager to join their team on a permanent basis. This role will be based in London or Manchester, with the option to work from home 1-2 days a week.The successful candidate will be responsible for assisting in product development, data analysis, and market research. They will also play...

  • IT Support Specialist

    11 hours ago

    London, Greater London, United Kingdom vertex-it-solutions Full time

    Job SummaryVertex IT Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users and business managers, resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to end-users and business managers, resolving...

  • IT Support Specialist

    8 hours ago

    London, Greater London, United Kingdom vertex-it-solutions Full time

    Job SummaryVertex IT Solutions is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to end-users and business managers, resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support to end-users and business managers, resolving...

  • Product Director

    6 days ago

    London, Greater London, United Kingdom In Product Full time

    Job SummaryWe are seeking a highly skilled and experienced Product Director to join our team at In Product. As a key member of our C-suite, you will be responsible for setting the strategic objectives for our D2C products and leading the Product Management team to drive growth and innovation.About the RoleAs a Product Director, you will have a high degree of...

  • Product Director

    4 days ago

    London, Greater London, United Kingdom In Product Full time

    Job SummaryWe are seeking a highly skilled and experienced Product Director to join our team at In Product. As a key member of our C-suite, you will be responsible for setting the strategic objectives for our D2C products and leading the Product Management team to drive growth and innovation.About the RoleAs a Product Director, you will have a high degree of...

  • Technical Support Specialist

    3 days ago

    London, Greater London, United Kingdom Red - Specialist Recruitment Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Red - Specialist Recruitment. As a Technical Support Specialist, you will provide critical support to our clients in the shipping industry, ensuring the safe and efficient operation of their vessels.Key Responsibilities:Assist in monitoring vessels to ensure compliance with...

  • Technical Support Specialist

    3 days ago

    London, Greater London, United Kingdom Red - Specialist Recruitment Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at Red - Specialist Recruitment. As a Technical Support Specialist, you will provide critical support to our clients in the shipping industry, ensuring the safe and efficient operation of their vessels.Key Responsibilities:Assist in monitoring vessels to ensure compliance with...

  • Administrative Support Specialist

    7 days ago

    London, Greater London, United Kingdom Coast Specialist Recruitment Full time

    Job Summary:The role of an IFA Administrator is a fantastic opportunity to develop a career in a fast-growing financial advice firm. As a key member of the team, you will provide administrative support to financial advisers and contribute to the development of a longer-term career path.Key Responsibilities:Process new business submissions to internal and...

  • IT Support Specialist

    7 days ago

    London, Greater London, United Kingdom Aztech IT Solutions Full time

    About Aztech IT SolutionsAztech IT Solutions is a leading provider of managed IT services, recognized for its excellence in delivering high-quality support to clients across Central London.We are seeking a skilled IT Support Specialist to join our Service Delivery Team, providing on-site technical support for multiple client sites in the region.The ideal...

  • Executive Support Specialist

    5 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Full time

    About the RoleHays Specialist Recruitment is seeking an experienced and skilled Executive Support Specialist to join our client's divisional team as an interim PA to Directors. This newly created post offers a unique opportunity to provide high-level administrative support to senior leaders and contribute to the success of the organization.Key...

  • Executive Support Specialist

    5 days ago

    London, Greater London, United Kingdom Hays Specialist Recruitment Full time

    About the RoleHays Specialist Recruitment is seeking an experienced and skilled Executive Support Specialist to join our client's divisional team as an interim PA to Directors. This newly created post offers a unique opportunity to provide high-level administrative support to senior leaders and contribute to the success of the organization.Key...

  • Senior Product Director

    18 hours ago

    London, Greater London, United Kingdom In Product Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Product Manager to join our team at In Product. As a key member of our leadership team, you will be responsible for driving the development and launch of our innovative software products.Key Responsibilities:Develop and execute product strategies that align with our business goals and...

  • Senior Product Director

    16 hours ago

    London, Greater London, United Kingdom In Product Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Product Manager to join our team at In Product. As a key member of our leadership team, you will be responsible for driving the development and launch of our innovative software products.Key Responsibilities:Develop and execute product strategies that align with our business goals and...

  • Head of Product Management

    3 days ago

    London, Greater London, United Kingdom In Product Full time

    About In ProductIn Product is a software development startup that has experienced rapid growth and exceeded its targets for the past three years. The company is financially stable, profitable, and continues to expand its operations.Backed by top investors, In Product has a strong foundation and a commitment to investing in people and technology to drive...

  • Head of Product Management

    3 days ago

    London, Greater London, United Kingdom In Product Full time

    About In ProductIn Product is a software development startup that has experienced rapid growth and exceeded its targets for the past three years. The company is financially stable, profitable, and continues to expand its operations.Backed by top investors, In Product has a strong foundation and a commitment to investing in people and technology to drive...

  • IT Support Specialist

    2 days ago

    London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Vertex IT Solutions Ltd. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring that they have a seamless and efficient experience with our technology.Main ResponsibilitiesTriage and ResolutionRespond to and resolve...

  • IT Support Specialist

    2 days ago

    London, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

    Job SummaryWe are seeking a skilled IT Support Specialist to join our team at Vertex IT Solutions Ltd. As an IT Support Specialist, you will be responsible for providing top-notch technical support to our users, ensuring that they have a seamless and efficient experience with our technology.Main ResponsibilitiesTriage and ResolutionRespond to and resolve...

  • IT Support Specialist

    2 days ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking an experienced IT Support Specialist to join their growing team. As an IT Support Specialist, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.Key Responsibilities:Technical Support: Provide technical support to end-users,...

  • IT Support Specialist

    2 days ago

    London, Greater London, United Kingdom Think Specialist Recruitment Full time

    Job Summary:Think Specialist Recruitment is seeking an experienced IT Support Specialist to join their growing team. As an IT Support Specialist, you will be responsible for providing first-level support to end-users, addressing hardware, software, and network-related issues.Key Responsibilities:Technical Support: Provide technical support to end-users,...

  • IT Support Specialist

    5 days ago

    London, Greater London, United Kingdom Just IT Full time

    Job Summary:We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Just IT. As a Technical Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide a single point of contact for internal colleagues reporting IT-related...