Deputy Head Housekeeper

4 weeks ago

Liverpool, Liverpool, United Kingdom The Municipal Liverpool Full time

JOIN OUR FAMILY

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone's contribution is valued. We will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

THE EXCITING OPPORTUNITY

We opened the first 5* Hotel in Liverpool; The Municipal Hotel & Spa MGallery in May 2023 and have reset the clock within this historic building, bringing it back to life. Our Heartists aspire to create memorable, heartfelt moments for all life enjoyers to experience unique stories from the past but also to immerse themselves into our hospitality, creating their own astonishing tales of MGallery magical moments. We boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the city. Time is of essence and at the heart of The Municipal's story. The iconic clock tower and bells giving the tempo to a timeless melody. Various restaurants, bars and a state-of-the-art spa sanctuary experience, will offer everyone the place to have the time of their lives, pause the clock and embark upon their own magical journey with MGallery.

MGallery – Boutique hotels with one-of-a-kind designs )

A DAY IN THE LIFE OF THE DEPUTY HEAD HOUSEKEEPER AT THE MUNICIPAL HOTEL & SPA MGALLERY

What you'll be doing...

When you enter our hotel you will be "wowed" and we aspire for our guests to be bowled over too by the memorable visual impact of our rooms and public areas. The Deputy Head Housekeeper works in harmony with the Executive Head Housekeeper and Supervisors to nurture our Housekeeping Heartist Team. The ultimate goal is to maintain our 5* atmosphere with care and precision for the finer details and have a strong awareness of time management. Completing the administrative tasks to keep the Hotel ticking over, with a skill set in planning, preparation and performance. They take pride in their team and recognise and reward for accomplishments in the Department. Our Housekeeping team offer personalised touches, have a passion for the finer details and in providing a luxury inner sanctuary for our guests. This role is contracted to 40 hours per week -varied shifts.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...
A positive can do attitude and the passion to inspire and to offer supportive leadership.
To have experience in the role of Assistant Housekeeping Manager or Deputy Head Housekeeper, ideally in a 4* or 5* hotel.
To have excellent teamwork and communication skills, establishing strong relationships across all departments.
The provision of care and warmth with the team whilst establishing clear expectations and maintaining 5* standards.
To excel in planning and the required administration. Experience in working with procurement systems would be highly advantageous.
Knowledge of H&S and COSHH requirements and due diligence with the ability to train others.
Prior management and liaison experience with linen companies.
The ability to support our Heartist Housekeepers, and dedication to develop our team.
To have experience in proactive people management as a department leader. To follow policies and procedures. Prior experience of Fourth People System would be desirable however full training can be given.

WHAT WE OFFER

When you become one of our Heartists, you will also be a member of the Accor and RBH group with all the benefits that brings. The ALL Heartists program is the benefits programme dedicated to Accor Heartists. It provides employees with the opportunity to enjoy memorable experiences throughout the year, thanks to preferential rates in hotels and exclusive discounts with a wide range of partners. The RBH company benefits extend these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes, an extra day's holiday for your birthday and pension scheme. To conclude this power trio, we have The Municipal Hotel benefits with friends and family rates, discounts, free meals on duty, gratuities, discounted local parking and social events. What's not to love?

You will have access to a benefits package we believe truly works for our people and enhances our overall culture... To learn more about our full benefits package, click here to watch our RBH employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact

Apply now. Let your passion shine. #MGallery #MGalleryMoments #LifeatRBH

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