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Receptionist

2 months ago

Leeds, Leeds, United Kingdom DLA Piper Full time

The role

We are recruiting a Receptionist within our Property & Workplace Team to be based in our Leeds office.

The reception team are an integral part of the Front of House service; this team and individuals within are responsible for the efficient and effective running of the client floors, reservations and Property & Workplace helpdesk.

To meet the overall objective the post holder will need to embrace DLA values and the client journey philosophies to help foster a motivated and exceptional client focused team that supports the business needs and vision.

MAIN DUTIES AND RESPONSIBILITIES

  • Meeting and greeting all clients and visitors to ensure a good first impression of the firm is achieved
  • Booking meeting rooms and hospitality requirements via a computerised booking system
  • Booking and setting up Teams/Zoom connections and video conferencing meetings
  • Dealing with queries and requests from internal and external clients and visitors at all levels
  • Ensuring meeting rooms are clean and tidy and adequately stocked with stationery items
  • Liaising with the catering team to ensure meals and refreshments arrive on time
  • Ensure that meeting rooms are set up correctly with the correct equipment required
  • Assisting with meeting room furniture set ups
  • Setting up audio visual equipment and IT equipment
  • Organising taxis for clients and staff
  • Booking parking
  • Processing flower order requests
  • Assisting clients/visitors with enquires relating to directions and the local area
  • Report upwardly to the Reception Team Leader
  • Build a good working relationship with Business Development and event teams.
  • Work closely with Property & Workplace and IT building strong working relationships and providing support as required
  • Reporting cleaning tasks through the correct channels
  • Reporting maintenance tasks through the correct channels
  • Read and understand the requirements of the firm's Health and Safety policy and ensure that it is applied appropriately

    ABOUT YOU
    • Be experienced in operating in a similar role in a corporate environment
    • Polite, professional and friendly
    • Smartly presented
    • Excellent communication skills both written and spoken
    • Strong interpersonal skills
    • Customer service focused
    • Enthusiastic with a 'can do' attitude
    • Good timekeeping and attendance
    • Good numeracy skills.
    • High standard of literacy
    • Proficient in the use of Microsoft office software packages ideally with experience of operating a room booking system and setting up audio visual and IT equipment
    • Have the ability to prioritise and multi task
    • Demonstrates flexibility, initiative and a willingness to take responsibility
    • Able to work as part of a team
    • Able to work calmly under pressure

      ABOUT US

      DLA Piper is a global law firm with lawyers and business service professionals located in more than 40 countries throughout the Americas, Europe, the Middle East, Africa and Asia Pacific. Our global reach ensures that we can help businesses with their legal needs anywhere in the world. We strive to be the leading global business law firm by delivering quality, service excellence and value to our clients and offering practical and innovative legal solutions to help them succeed. Our clients range from multinational, Global 1000, and Fortune 500 enterprises to emerging companies developing industry-leading technologies, as well as government and public sector bodies.

      OUR VALUES

      In everything we do connected with our People, our Clients and our Communities, we live by these values:

      Be Supportive – we are compassionate and inclusive, valuing diversity and acting thoughtfully

      Be Collaborative – we are proactive, passionate team players investing in our relationships

      Be Bold – we are fearless and inquisitive, challenging ourselves to think big and find creative new solutions

      Be Exceptional – we are strategic and driven, exceeding standards and expectations

      DIVERSITY AND INCLUSION

      At DLA Piper, diversity and inclusion underpins how we live our values and everything we do. We believe that everyone has a voice, and that everyone's voice counts. We know that the rich diversity across our firm makes us stronger, more innovative and creative, which helps us to better serve our clients and communities. We are committed to providing an inclusive working environment and culture across our global firm, where everyone can bring their authentic self to work.

      Diversity of perspective, thought, background and culture combine to make us the leading global law firm; that's why we actively seek to build balanced teams. We welcome the unique contribution that you will bring to our firm and actively encourage applications from all talented people – however your talent is packaged, whatever your background or circumstance and regardless of how you identify.

      HYBRID WORKING

      We recognise that people have responsibilities and interests outside of their career and that as a business, we all benefit from working flexibly. That's why we are open to discussing with candidates the different ways in which we are able to support requests for agile working arrangements.

      PRE-ENGAGEMENT SCREENING

      In the event that we make an offer to you, and where local legislation permits and where relevant, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and work-related references.