We have other current jobs related to this field that you can find below

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Shared Services Partnership Full time

    Position Overview:Salary: Competitive and commensurate with experienceLocation: Flexible working arrangements availableHours: Full-time, 36 hours per weekContract: PermanentAbout Shared Services Partnership:OUR COMMITMENT TO SERVICE EXCELLENCEAt Shared Services Partnership, we are dedicated to providing exceptional support and services to our community. Our...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom saint_gobain_group Full time

    Exciting Opportunity:We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at the Saint-Gobain Group. As a Customer Service Representative, you will play a critical role in providing exceptional customer service and support to our clients.About the Role:This is an excellent opportunity for individuals who are...

  • Customer Service Representative

    1 week ago

    London, Greater London, United Kingdom Greenwich Council Full time

    Greenwich Council is seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for residents and businesses, providing exceptional support and guidance on a wide range of council services. As a Customer Service Representative, you will play a vital role in ensuring that our...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom Wates Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Wates in Finsbury Park. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring that our clients receive the highest level of service.Key...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom Phee Farrer Jones Full time

    About Phee Farrer JonesPhee Farrer Jones is a dynamic and innovative company that specializes in providing high-quality, sustainable products to prestigious global clients. Our company is renowned for its ethical sourcing policy and dedication to building strong customer relationships.Job SummaryWe are seeking a highly organized and enthusiastic Customer...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom SLS Recruitment Full time £30,000

    Position OverviewWe are seeking a Customer Service Representative with a background in client relations to join our dynamic team.About the CompanyOur client is a rapidly expanding agency specializing in face-to-face sales and customer service across the UK. They are dedicated to providing exceptional service and are looking for motivated individuals to join...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom SOUTH WEST RECRUITMENT Full time

    We are seeking a highly skilled and multilingual Customer Service Representative to join our team at South West Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both English and German.Main Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom Frasers Group Full time

    About the RoleFrasers Group is a leading retail company that's redefining the shopping experience through digital innovation and unique store experiences. As a Customer Service Representative, you'll be part of a team that's dedicated to delivering exceptional service to our customers.This role is based in our head office and requires you to be a brand...

  • Customer Service Representative

    1 day ago

    London, Greater London, United Kingdom Swapped Full time £24,900 - £27,500

    Full-Time Remote Customer Support RepresentativeDeliver exceptional customer service and resolve complex issues Analyze and troubleshoot technical problems, ensuring seamless payment processing Work independently and fluently in English, communicating effectively with diverse customers Contribute to a dynamic startup environment that fosters personal and...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom Brackenberry Full time

    We are seeking a highly skilled Customer Service Representative to join our team at Brackenberry Ltd. as an Access Islington Advisor on a 3-month contract, with a high likelihood of extension.Key Responsibilities:To provide exceptional customer service, handling all interactions in a polite, friendly, and efficient manner.To utilize relevant technology...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom SIXT UK Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Fleet Service team at SIXT UK. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience with our mobility services.Key ResponsibilitiesPrepare and clean...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom Abel & Cole Full time

    About the RoleWe are seeking a highly skilled and passionate Customer Service Representative to join our team at Abel & Cole. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various channels.Key ResponsibilitiesProvide timely and effective responses to customer inquiries, ensuring a...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Three Full time

    Become a part of the Three UK familyWe are seeking enthusiastic individuals to join our efforts in delivering exceptional customer support and fostering meaningful connections with our clientele. If you possess a background in customer service, outstanding communication abilities, and a desire to grow, we would love to hear from you.As a member of our team,...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Lloyds Banking Group Full time

    Position Overview JOB TITLE: Customer Support Representative HOURLY SALARY: £12.91 ANNUAL SALARY: £4,600.03 LOCATIONS: Various branches in the local area HOURS: 6 hours on Saturdays only WORKING PATTERN: Part-time About This Role At Lloyds Banking Group, we are dedicated to making a positive impact on our customers, businesses, and...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom INPULSE LTD Full time

    Position Overview:We are looking for a dedicated Customer Service Representative / Cashier to enhance our customer experience. The successful candidate will play a crucial role in delivering exceptional service and accurately processing transactions.Key Responsibilities:Welcome customers and address their inquiriesExecute sales transactions through the cash...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom Aramark Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Aramark. As a key member of our hospitality team, you will be responsible for providing exceptional service to our customers, ensuring a positive experience in our facilities.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom Mental Health First Aid England Full time

    About UsMental Health First Aid England is a leading social enterprise dedicated to improving the nation's mental health. Our mission is to normalize society's attitudes and behaviors around mental health, empowering individuals to prioritize their wellbeing.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom Bloomsbury Bowling Full time

    We are a renowned entertainment complex, boasting a legendary bowling alley, bar, and live music venue situated in the heart of a vibrant neighborhood. Our private hire Kingpin Suite and five karaoke rooms are in high demand, and our retro diner is home to a popular pizzeria.Our business is built on the strength of our team, and we take pride in creating the...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom Bloomsbury Bowling Full time

    We are a renowned entertainment complex, boasting a legendary bowling alley, bar, and live music venue situated in the heart of the city. Our private hire Kingpin Suite and five karaoke rooms are in high demand, and our retro diner is home to a popular pizzeria.Our business is built on the strength of our team, and we take pride in creating the perfect...

  • Customer Service Representative

    2 days ago

    London, Greater London, United Kingdom Mental Health First Aid England Full time

    About UsMental Health First Aid England is a leading social enterprise dedicated to improving the nation's mental health. Our mission is to normalize society's attitudes and behaviors around mental health by developing essential skills for well-being.Job SummaryWe are seeking a highly skilled Customer Service Representative to provide exceptional support to...

Customer Services Representative

3 months ago

London, Greater London, United Kingdom Atos Full time

Atos is a global leader in digital transformation with 111,000 employees and annual revenue of c. € 11 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 69 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea), listed on Euronext Paris.

Getting to know Business Transformation Services (BTS) within Atos

We champion each other and care about our environment and workplace. We surprise and delight our customer relationships, working smart and hard and flexibly. All this means we can hire amazing people who keep bringing their true selves to their roles.

Our people: Fully engaged, energised people, with the right tools and skills, caring about our business, customers, partners & future, creating and driving a high-performance culture

Our customers: To be the trusted partner of choice to our customers who advocate our products and services proactively, putting our customers at the heart of what we do with a team of customer end to end specialists who drive customer led results and business transformation

Our future: Transformation and Change agents, leading the way from Old to New market trends, empowered to challenge and seek out disruptive alternatives to deliver our customer contracts

The Opportunity

This is an exciting opportunity to join our client's Life and Pensions Centre of Excellence in Edinburgh. Our client is looking for a highly motivated Customer Service Representative to join their fantastic team within Business Transformation Services (BTS) to support the transformation and future growth of the business within the Customer Service function.

This is a telephony role in a fast-paced Contact Centre where you will be the first point of contact for all inbound calls. You will act as a liaison, provide product/service information, answer questions and resolve any emerging problems that our customers may face. You'll provide a first-class service to all customers, so they receive the right information every time. You will be responsible for call logging and be at the forefront of ensuring that the Customer has a great memorable experience and that they are positive about the service they receive.

You will receive plenty of support when you become part of the team, including classroom-based training for a period of 6 weeks as well as the opportunity to listen to and take calls with support prior to taking real calls. Your call types will vary from updating contact details and giving policy values to more complex technical queries about legislative change.

Hours:

  • Full time, office-based role working Monday to Friday from 09:00 – 17:00 with a 30-minute lunch break.
  • You will be contracted to 37.5 hours per week and are not required to work weekends
  • Part-time hours available upon request

Key Benefits:

  • Hybrid working; dependent on performance once fully trained
  • Multistorey car park for you to take advantage of if you drive to work
  • You will be working in a large modern office within the well-connected Edinburgh Park
  • Subsidised on-site restaurants, including Costa
  • Gym access with a variety of classes
  • On site 5 aside football pitches
  • 25 days' annual leave
  • Private medical insurance
  • An attractive stakeholder pension scheme
  • We operate a flexible benefits scheme, allowing you to purchase discounted products and services
  • We really value your progress and it's a top priority to engage, inspire and develop you to help you maximise your potential. In fact, we have comprehensive training and development programmes in place demonstrating our commitment to developing your career

Your day-to-day responsibilities include:

  • Taking responsibility for end-to-end process of tasks undertaken, ensuring own knowledge of all products and regulatory environment is understood and complied with
  • Answering incoming telephone enquiries across the full product range, responding to them and fully documenting how they are resolved, ensuring that all communications are handled accurately, adopting the most appropriate method of communication
  • Retaining relationships with advisors and other business areas
  • Actively contributing towards the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct and improve own self development

Skills we can't do without

  • Customer Service Experience: You will need to have worked in a customer service role before and financial services experience would be a bonus, but if this is your first role or a career change don't worry as we provide all the training and support you'll need
  • Client (Customer) Focus: Committed to building excellent, long-term relationships with customers, based on a full understanding of their needs and a dedication to meeting their expectations
  • Delivery Focus: Dedicated to delivering what is promised, ensuring that results are on time, on budget and to agreed SLAs/quality standards
  • Team Working: Working together by involving others in goals and plans, sharing knowledge, taking a positive role in teambuilding, and seeking opportunities for cross functional working and collaboration
  • Communication: Verbal and written; communicating clearly, concisely and with passion to persuade and influence, while also seeking feedback, listening, and demonstrating understanding of others' viewpoints. Excellent and professional telephone manner
  • Computer Skills: IT proficient and ability to adapt to new systems and processes
  • Creativity: Identifying effective solutions for clients through selecting the best combination of existing practices and innovative approaches or ideas
  • Organisation: Able to prioritise and manage workload effectively

We'd also love you to have:

  • Energy, Enthusiasm and a willing to be the best version of you
  • A genuine desire to help our customers
  • A Working Knowledge of Microsoft Office, including Word, Excel and Outlook

Further Benefits include:

  • Critical Illness Insurance
  • Life Assurance
  • Dental/Healthcare Plans
  • Cycle To Work Scheme
  • Travel Insurance options
  • Great inclusive and supportive environment including wellbeing bre
  • Great Place to Work Incentives
  • Access to Prosper discount site
  • Great Local Amenities

Our commitment to Diversity, Inclusion and Equity

We believe that everyone should be treated with dignity, respect, and fairness and Atos BTS is committed to promoting equal opportunities in employment. We recognise that we all have different perspectives which are influenced by our individual and diverse characteristics and experiences. Should you require any additional support during the recruitment and assessment process, please do not hesitate to let us know.

Why do people like working for Atos?

"I was given full training when I started which really helped me develop my skills and gain a better understanding of my role. My team is full of friendly and helpful people, who made it easy for me to settle in. There are great facilities onsite like the gym and football pitches and the benefits on offer as well' Will, Customer Service Representative