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Customer Service Representative

2 months ago

London, Greater London, United Kingdom SOUTH WEST RECRUITMENT Full time

We are seeking a highly skilled and multilingual Customer Service Representative to join our team at South West Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both English and German.

Main Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communicate effectively with customers in both English and German, both verbally and in writing.
  • Provide accurate and helpful information to customers, and escalate complex issues to senior team members as needed.
  • Work collaboratively with the German Team Leader to ensure seamless communication and coordination.

Requirements:

  • Fluency in both English and German, with excellent communication and interpersonal skills.
  • A natural ability to empathize with customers and provide a high level of customer satisfaction.
  • A confident and professional manner, with a strong attention to detail.
  • A willingness to learn and adapt to new situations and challenges.

What We Offer:

  • A competitive salary and benefits package.
  • A fun and sociable team environment, with opportunities for professional growth and development.
  • A pension scheme with Standard Life.
  • Eye test vouchers and discounts.
  • Discounted corporate gym membership with Anytime Fitness.
  • Involvement with local charities and fundraising days.
  • Campaign specific benefits, including discounts, incentives, and prizes.
  • Apprenticeships, qualifications, and career flight path schemes.
  • Recognition and reward schemes, with Love to Shop Voucher rewards.