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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Brackenberry Ltd. as an Access Islington Advisor on a 3-month contract, with a high likelihood of extension.
Key Responsibilities:
- To provide exceptional customer service, handling all interactions in a polite, friendly, and efficient manner.
- To utilize relevant technology systems to deliver high-quality, accurate advice and support.
- To maintain a professional image, adhering to the dress code and/or wearing the provided uniform.
- To accurately record and produce statistics as required.
- To effectively handle incoming post and correspondence, linking it with existing files and registering applications for financial assistance on the Corporate CRM within agreed timescales.
- To monitor personal performance against agreed work targets.
Required Experience:
- Proven experience in delivering complex customer service, either face-to-face or over the phone, in a service provider environment.
- Experience working with diverse communities in a resident-focused setting.
- Proficiency in using IT and telephony systems, as well as administrative procedures, in a customer-centric organization.
Important Considerations:
- Candidates must be available to start immediately or at short notice.
- Right to work in the UK is essential.
Disclaimer: Brackenberry Ltd. acts as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunities employer. All our roles are temporary, though assignments can be extended by clients on a longer-term basis and may become permanent.
Important Note: By applying, you grant permission for us to submit your CV to this role, with the right to represent you. If the role requires an enhanced DBS, your DBS must be either through us or accompanied by a subscription to the DBS updating service.
