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Reception Helpdesk Assistant

2 months ago

Durham, Durham, United Kingdom Durham University Full time

T
he Role and Department


Our Reception Helpdesk Assistant acts as the first point of contact for students, their supporters, University staff, and visitors in the Counselling & Mental Health Service.

They provide a warm and professional service to customers as well as a professional and friendly welcome service.

Reception is at the heart of the Service's day to day activities and the Reception Helpdesk Assistant answers telephone, email and in-person queries, as well as undertaking a range of administrative tasks to support Service practitioners.



How to Apply
We prefer to receive applications online.

When you apply you need to submit a CV and a statement/cover letter that tells us your experience and gives examples of how you meet the criteria above and/or submit the application form and include the information within the form.

We will update you about your application at various points throughout the selection process, via automated emails from our e-recruitment system.

Please check your spam/junk folder periodically to make sure you have not missed any of our updates.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Laura Percival and Kate Augarde, Deputy/Head of Service, would be happy to speak to you via .