Senior Receptionist

7 months ago

Durham, United Kingdom Coxhoe Medical Practice Full time

Working within the reception team Day-to-day supervision of the reception team Day-to-day line management all reception staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training. Reporting to the Operational Lead. Identify and ensure delivery of team training where agreed with reception and practice management. Continually assess and evaluate systems recommending changes and improvements to the Operational Lead as appropriate.

Deal with problems reported by other members of the health care team, responsible to the Operational Lead. Encourage and support personal development of members of the reception, maintaining self and team professionalism. Keep the team informed of any matters arising as necessary, or as requested by other members of the Practice team. To act as a focal point of communication between the GPs, practice management and other members of the primary health care team.

To have, and ensure others are trained in operating with an understanding, acceptance and adherence to the need for strict confidentiality. Keep reception and practice management informed of any matters arising or problems /potential problems. Assist with the organisation of seasonal clinics, including Covid
- vaccinations and flu vaccinations, admin support and room planning as required Reviewing and updating all reception procedures as required. Develop, implement, and embed efficient reception processes and procedures to adhere to legislation as required

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