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Accommodation Assistant

7 months ago

Durham, United Kingdom The Mansion Group Full time

**Hospitality Assistant**
Permanent, Full-Time
Location: Ernest Place, Renny's Lane, Durham DH1 2GY
Salary Range: up to £22,000.00 DOE

The Mansion Group are specialists in student accommodation, with the business model being simple and effective; we acquire, develop, refurbish, and manage to ANUK standards specialist student accommodation, priding ourselves on delivering a first-class service in all the areas we touch upon. On a trajectory of growth acquiring more and more properties it is an exciting time to join Mansion and be a part of our success story.

Reporting into the Hospitality Manager, this is a permanent full-time role to be based at our Durham site. You will contribute to the delivery of a first-class Hospitality and Customer Service, ensuring that the highest level of customer service is maintained. The role entails providing a meet and greet, reception and help desk service together with delivering administrative support to the hospitality manager.

Key responsibilities include.
- Providing support in the running of site events/open days.
- Assisting day to day visitors, students, and external contractors, dealing with customer and visitor enquiries.
- Providing the best possible service to all customers, including students, staff, Resident Student Wardens, and visitors
- Assisting with the management of the student lettings cycle, including site show arounds, check in/out and rent collections.
- Ensuring compliance with all company policies and statutory requirements
- Ensuring excellent communication pathways between other Mansion Group sites and Head Office.

In return for the above you will receive a competitive salary with 26 days holiday entitlement (rising to 31 days with service) pension, life assurance and group income protection scheme.

**Salary**: Up to £22,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Durham: reliably commute or plan to relocate before starting work (required)

Work Location: In person