Customer Service Assistant

2 weeks ago

Durham, United Kingdom Host Student Housing Management Ltd. Full time

**Host Student Housing Management (UK) Limited**

Post: Customer Service Assistant

Starting Salary: £11,190.00

Status: Part Time, 20 hours over 5 days

Location: Durham

Line Manager: Property Manager, Assistant Manager

Responsibility: To assist with the running of front office operations at Host Student

Housing Management (UK) Limited providing exception customer service for our residents
- ______________________________________

**About us**
Host Student Housing Management (UK) Ltd have more than 20 years’ experience in developing, building, operating and owning student accommodation in the UK and Europe. In 2016 we launched the student facing brand, **Host** - the **HO**me for **ST**udents.

**What we do**
Welcoming. Happy. Helpful. We’re here to provide a stress-free living experience for students and see them get the most out of their experience while at university or college. We’re everything a good HOST should be.

We’re caring, knowledgeable and trustworthy. We’re modern and easy going. We don’t make a fuss. We keep things simple. Get things sorted. And work hard behind the scenes to create a student home that is a calm, stress-free, fun place to be, free from the pressures and worries of the outside world. Exactly how a home should feel.

**Why work for us**
We think you’ll like being with us. We’re supportive and on your level. We strive to offer the best student experience in our market. And we work together to deliver nothing less than brilliance to our students, our investment partners and our university partners.

We keep it casual, easy going, and fun. We’re a friendly and approachable bunch. We’re here to offer good advice and listen, when needed. We’re here for our staff every step of the way. No question is ever too big or too small. We value all input and contribution.

And as a result of our people’s hard work and dedication, we’re proud to have won some awards.
Not just for the quality accommodation and service we provide to our students, but we’ve also been awarded Investors in People accreditation.
We recognise the importance and value of our people, and the incredible contributions they make to ensure a safe, friendly and comfortable environment for our students to live in. We lead, support and manage our people well for sustainable results.

We think of ourselves as one big family, here to make our students feel at home, working together to show how great a true Host can be.
- ______________________________________

**REQUIREMENTS**
- Must be customer focused with experience of working in a customer focused environment
- Must possess excellent organizational and communication skills with the ability to multi
- task
- Cash handling experience desirable
- Self-motivated and possessing the ability to work on own initiative as well as within a team
- Ability to manage time effectively and independently.
- Ability to meet deadlines and work under pressure effectively
- Ability to demonstrate an objective, professional and calm approach when handling difficult situations
- Willingness to be flexible at key times of the year, to offer a ‘can-do’ attitude to ensure the completion of what is required
- An understanding of advertising, sales and marketing (both online and offline) with knowledge of the use of social media in the workplace

**MINIMUM STANDARDS OF PERFORMANCE**

To assist with the following operations:
- **1. Management and Administration**

1.1 To be trained and use according to the appropriate site’s processes the student portal for the purpose of monitoring bookings, payment, maintenance requests and any other communications when covering a scheme.

1.1. General Administration procedures - including photocopying, filing, post, etc.

1.2. Receiving and distribution of mail to individual flats for residents and to ensure security of registered and courier mail. To record deliveries for Host and its residents and to sign off delivery notes.

1.3. Accounting for the collection of money from residents on a daily basis. This will include rent payments, office services and payments for other recoverable sundry items.

1.4. To assist with the maintenance of administration records for residents, to include the following: replacement keys, accurate resident and room lists.

1.5. To record maintenance problems when reported to Reception and to pass on the problem to the relevant party, whether it be Host maintenance staff or external contractors with the assistance of the Assistant Manager. To keep a history of all reported problems from start to finish to ensure jobs are not outstanding.

1.6. Assisting in the regular inspections of all residential accommodation, throughout term time and at the end of contracts, including the communal areas and study bedrooms, for the purpose of verifying residents Health and Safety, checking for the misuse of facilities and for the maintenance of correct standards of cleanliness, hygiene and provision. To report

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