Customer Service Planner

3 months ago


Durham, United Kingdom Corepeople Full time

Customer Service Planner required for a new role in the Durham area. This is a full-time, permanent role.

The Role
Planning and scheduling planned maintenance works, reducing unproductive time.
Ensuring customers are aware of work being carried out and their expectations managed.
Inputting data on various systems to assist with accurate reporting.
Liaising with various internal and external stakeholders to provide customers with accurate information on a daily basis.
Handling customer complaints and delivering timely responses.
Ensuring customer records are updated timely and accurately.
Keeping records of customer queries and resolutions to provide ‘lessons learnt’ feedback to the wider team.
Supporting the Customer Service Manager / team.
Auditing information provided to ensure processes are being adhered to.

Experience & Qualifications:
Minimum of 5 GCSE’s A - C or equivalent including maths and English desirable.
Full valid UK driving licence essential.
Planning / Scheduling experience.
A minimum of 3 years customer experience.

Remuneration
Circa £28,000 per annum.

This is a permanent position and Corepeople Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client.


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