Customer Service Coordinator
2 months ago
Brilliantin Recruitment is proud to partner with a New Build Homes provider to assist in securing the best talent for their team.
This is an exciting and busy role in which you, as the Customer Service Coordinator, will work in a small yet efficient team to manage customer concerns. You will strive to provide exceptional customer service and assist in developing customer service standards, policies, and procedures.
Reporting to the Customer Service Team Leader, you will have various responsibilities and will be encouraged to conduct site visits. Our client is passionate about promoting from within, and this role could be the beginning of an exciting career.
Key Accountabilities
- Accountable for ensuring all activities within your role follow our hierarchy, with Keeping our people safe our first priority. Ensure all activities are properly planned and carried out in line with the company s health and safety policies and procedures. Any non-compliance, including allowing anyone to take risks that could affect their health and safety, may be investigated in line with our disciplinary policy.
- Ensures all valid defects and maintenance requests are dealt with, organising completion of works identified at the Handover Meeting within the agreed timescales.
- Supports the Company to achieve and maintain status as a '5 Star Builder .
- Acts as the first point of contact to answer and deal with all calls and enquiries relating to the developments.
- Proactively updates COINS reports to ensure the system is kept up to date.
- Delivers consistently high-quality and professional customer service, to internal and external customers by telephone and in written communications.
- Seeks to continually improve customer satisfaction.
- Implements systems and procedures to enable all maintenance requests received from internal and external customers to ensure they are resolved within agreed timescales.
- Maintains regular communication with Maintenance Technicians, Site Managers, Contractors, Managing Agents, the Sales Team and NHBC
- Allocates work to the Maintenance team within agreed timescales, managing the Maintenance Technicians diaries.
- Updates customers and reporting
- Reports issues with defects management
- Manages customer complaints to reduce escalation.
- Promote and lives the values of the Company
- Maintain knowledge and adhere to relevant Group Policies and Procedures, Legislation and Regulations
Experience Skills and Knowledge Required
- Understands importance of Quality standards and procedures and the requirement needed to achieve and maintain 5 status.
- Excellent telephone manner
- Excellent communication skills, both verbal and written
- Proactive and able to take initiative.
- Flexible in approach
- Competent user of MS Word, Excel, and Outlook
Key Benefits
- 25 days of Holiday plus Bank Holidays and Christmas shutdown
- Generous basic salary plus 10% bonus and annual pay rises
- Ability to buy additional 5 days of holiday
- Discount on New Homes
- Extended Maternity and Paternity Leave
- Payment towards further qualifications and study leave to prepare for exams
- 5% Employer Pension Contribution
- Employee Assistance Programme
- Personal Health Insurance Cover
We are looking for a true Team Player who will get involved and become an integral part of the team. Our client offers a great working environment and demonstrates a positive culture throughout the business.
This role is Hybrid with 4 days based in the Avonmouth offices and 1 day working from home.
-
Front Office Coordinator
2 weeks ago
Avonmouth, Bristol, United Kingdom Autograph Recruitment Full time £23,500Position: Front Office Coordinator Employment Type: Full Time, Permanent Salary: Starting salary of £23,500 About the Company: We are pleased to collaborate with a reputable manufacturing organization known for its commitment to quality and excellence. This company has a significant presence across the UK, delivering top-notch products to a diverse range of...
-
Customer Engagement Specialist
2 weeks ago
Avonmouth, Bristol, United Kingdom Challenge-trg Recruitment Full time £12Compensation: £12.00 per hour Work Schedule: Monday to Friday Working Hours: 8am until 5pm Challenge-trg Recruitment is currently seeking a Customer Engagement Specialist. As a Customer Engagement Specialist, your compensation will be £12.00 per hour, with a 1-hour unpaid break and the possibility of working additional hours on certain weekends with...
-
Customer Support Specialist
2 weeks ago
Avonmouth, Bristol, United Kingdom Pure Staff Ltd Full time £13Training ProvidedOur client is a leader in the distribution of automotive components for various clients in the automotive sector.Pure Staff Ltd has established a strong partnership with this organization, successfully placing dedicated and dependable candidates into permanent roles. While we cannot guarantee employment, our history shows a consistent record...
-
HGV 1 Night Drivers
2 months ago
Avonmouth, Bristol, United Kingdom Pin Point Recruitment Full timeHGV 1 Night Drivers Avonmouth PER HOUR 7.30pm start time - Mon-Fri We're looking for qualified and experienced HGV class 1 drivers for regular work ongoing Monday - Friday. The role is completing night trunking class 1 , ensuring customers receive a high level of customer service. Key tasks:Delivering items to customers Trunking Duties: Safely operate a...
-
HGV Class 1 Night Transport Operator
2 weeks ago
Avonmouth, Bristol, United Kingdom Pin Point Recruitment Full time £18 - £20Position Overview:We are seeking qualified and experienced HGV Class 1 Night Transport Operators for ongoing assignments. This role involves working Monday to Friday with a start time of 30pm.Compensation:£50 per hourKey Responsibilities:- Execute night trunking operations, ensuring a high standard of customer service.- Safely drive a heavy goods vehicle to...
-
Site Services Operative in Bristol)
3 weeks ago
Avonmouth, Bristol, United Kingdom Acorn Recruitment Full timeSite operative - Avonmouth Old Dock, Avonmouth, Bristol BS11 9DL You will be working as part of a small team the Site Operative role is multi-functional. The main purpose is to control and manage the Grain Intake process working to documented procedures to maintain a high standard of health & safety, food safety, equipment operation, hygiene, and quality....
-
Procurement Supervisor
2 weeks ago
Avonmouth, Bristol, United Kingdom Autograph Recruitment Full timeJob OverviewPosition: Materials ManagerEmployment Type: Full-time, PermanentSalary Range: Up to £38,000Company OverviewWe are excited to collaborate with a reputable food production company that operates extensively across the UK. This organization is committed to delivering superior quality products to a diverse range of esteemed clients, consistently...
-
Electrical Maintenance Specialist
2 weeks ago
Avonmouth, Bristol, United Kingdom Project Start Recruitment Solutions Full time £37,340Company Overview: Project Start Recruitment Solutions is a leading provider in the facilities management sector, renowned for its comprehensive building services. Position Summary: We are currently seeking an Electrical Maintenance Specialist to join our dynamic team. This role is essential to our operations, ensuring the smooth functioning of our...
-
Project Engineer
2 weeks ago
Avonmouth, Bristol, United Kingdom Astute People Full time £45,000Astute People is collaborating with a leading entity in the nuclear energy sector, renowned for its cutting-edge solutions and technologies aimed at designing, constructing, maintaining, and enhancing the global nuclear industry. We are seeking a Project Engineer to join our team for a significant project.Position Overview:The Project Engineer role offers a...
-
Commercial Growth Manager
2 weeks ago
Avonmouth, Bristol, United Kingdom WasteRecruit Ltd Full time £38,000SALARY:£38,000 per annum, OTE bonus scheme and company car or car allowanceHOURS:40 per week, Monday - FridayWasteRecruit Ltd is seeking to appoint a Commercial Growth Manager. In collaboration with the Head of Commercial Development and Business Development Coordinators, you will spearhead the execution and finalization of a comprehensive sales pipeline,...
-
Retail Sales Consultant
2 weeks ago
Avonmouth, Bristol, United Kingdom Challenge-trg Recruitment Full time £12Position: Retail Sales Consultant Compensation: £12.00 per hour Work Schedule: Monday to Friday Hours: 8am to 5pm Job Overview: Challenge-trg Recruitment is seeking a Retail Sales Consultant. Your compensation as a Retail Sales Consultant will be £12.00 per hour, with a 1-hour unpaid break and the possibility of working additional hours on select...
-
Class 1 HGV Driver
1 week ago
Avonmouth, Bristol, United Kingdom ADR Network Full timeAbout ADR Network ADR Network is a leading provider of logistics solutions, specializing in the transportation of goods across the UK. We are committed to delivering exceptional service and building strong relationships with our clients. Position: Professional Driver We are currently seeking independent contractors to provide professional driving services...
-
Logistics Associate
2 weeks ago
Avonmouth, Bristol, United Kingdom Macfarlane Packaging Full time £28,000Logistics Associate Location: Avonmouth (Bristol)Compensation: Base salary £28,000 plus performance bonus & flexible benefits package including up to 27 days of annual leave (with an additional holiday purchasing option)Working Hours: 45 hours per week, Monday to Friday (8am-6pm)Industry: Packaging distribution. Macfarlane Packaging, the UK's leading...
-
Client Operations Supervisor
2 weeks ago
Avonmouth, Bristol, United Kingdom Encirc Full timeCLIENT OPERATIONS SUPERVISOR | PERMANENT | £44,000 - £47,000Role Overview: The Client Operations Supervisor is responsible for managing a dedicated team to ensure the efficient processing of orders, while strictly adhering to established internal protocols and meeting customer expectations. Key Responsibilities:Utilize problem-solving abilities to...
-
Sales Executive
1 month ago
Avonmouth, Bristol, United Kingdom Travail Employment Group Full timeSales Executive 35,000 per annum, Permanent, 09:00 to 17:30pm Mon-Fri, Commission, Car allowance,31 days holiday, Pension, Some flexible hybrid working, Private Medical insurance plus moreA global freight forwarder who have over 250 locations worldwide and employ over 15,000 people who are actively seeking a sales individual to join their driven sales team....
-
HGV Driver Class 1 Position
3 days ago
Avonmouth, Bristol, United Kingdom ADR Network Full timeWe are seeking a skilled Truck Driver to join our team at ADR Network. This role involves a variety of delivery tasks such as curtain siders, palletised, roller cage, and trunking.Key Responsibilities:Deliver goods to customers in a timely and efficient mannerOperate a range of vehicles, including curtain siders and palletised trucksWork in a fast-paced...
-
HGV Class 2 Driver
1 week ago
Avonmouth, Bristol, United Kingdom Backline Logistics Avonmouth Full timeBackline Logistics Avonmouth is seeking skilled HGV Class 2 drivers to join our team.We offer both full-time and part-time positions, providing a dynamic work environment where you can contribute to diverse operations. As a driver with Backline Logistics Avonmouth, you'll be responsible for a range of tasks including deliveries and collections, ensuring...
-
Administrator
1 month ago
Avonmouth, Bristol, United Kingdom Pure Staff Ltd Full timeAre you an Administrator looking for your next opportunity?Pure Staff have a fantastic job opportunity for hardworking and reliable Administrator to join our client in Avonmouth, Bristol. Our client specialises in the distribution of Car parts for multiple Automotive customers.Pure Staff have built a great relationship with this company over the past 12...
-
Logistics Delivery Associate
3 days ago
Avonmouth, Bristol, United Kingdom Ocado Logistics Full timeOcado Logistics - Driver RoleOcado Logistics is seeking reliable drivers to play a vital role in ensuring customer orders are delivered promptly and efficiently.As a driver, you will be responsible for:Delivering customer orders safely and on timeOperating pre-loaded vans with route maps providedDelivering groceries for Ocado Retail and...
-
Experienced Logistics Operative
2 weeks ago
Avonmouth, Bristol, United Kingdom Macfarlane Packaging Full time £28,000Position: Competitive salary of £28,000 along with a bonus and a flexible benefits package, including up to 27 days of annual leave (with an option for additional leave purchase).Working Hours: 45 hours per week, Monday to Friday (8am-6pm)Industry: Packaging Distribution Macfarlane Packaging, the leading packaging distributor in the UK, is seeking a skilled...