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Client Operations Supervisor
2 months ago
Role Overview: The Client Operations Supervisor is responsible for managing a dedicated team to ensure the efficient processing of orders, while strictly adhering to established internal protocols and meeting customer expectations.
Key Responsibilities:
- Utilize problem-solving abilities to harmonize logistics, operational processes, and customer support, ensuring alignment with organizational goals.
- Drive service excellence by addressing challenges proactively and managing performance to meet both internal and external Key Performance Indicators (KPIs).
Qualifications:
- Extensive background in customer service settings.
- Demonstrated success in improving operational performance, service quality, and KPI achievement.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
About Encirc: Encirc operates a state-of-the-art bottling facility, employing over four hundred staff members and producing a significant volume of wine annually. Our highly mechanized manufacturing and blending plant features multiple packaging lines, capable of producing a high output of bottled products.
We take pride in having the largest wine warehouse and distribution center in Europe, equipped with advanced Automated Guided Vehicles.
Our Mission: We are committed to delivering world-class sustainable innovation, fostering collaboration among our talented workforce to build a promising future.
At Encirc, you will be part of a comprehensive approach to the beverage supply chain, encompassing filling, warehousing, and logistics. We prioritize sustainability and modern technology, aiming to reduce the carbon footprint of our clients' products.
Employee Benefits:
- Generous annual leave package.
- Access to the MyBenefits Reward Platform, offering numerous discounts at various retailers and restaurants.
- Pension scheme and life insurance coverage.
- Professional development planning with support from our HR team.
- Corporate membership for local attractions.
- Discounts on public transport and sports events.
Encirc is dedicated to fostering a diverse and inclusive workplace, welcoming applications from all segments of the community. All candidates will be assessed based on their skills and qualifications, irrespective of age, gender, identity, ethnicity, sexual orientation, disability, or religion.