Business Analyst

2 months ago

Edinburgh, Edinburgh, United Kingdom Lloyds Banking Group Full time

End DateMonday 29 July 2024

Salary Range£0 - £0

We support flexible working – click here for more information on flexible working options

Flexible Working OptionsHybrid Working, Job Share

Job Description Summary.

Job Description

Job Title: Business Analyst

Location: Edinburgh, Bristol, Manchester or London

Salary: Competitve

Hours: Full-time

About this opportunity

Citra Living Limited is the Group's Private Rental Subsidiary. Its purpose is to Help Britain Prosper through improving access to good quality, affordable rental homes across the UK whilst delivering diverse and sustainable financial return to Group.

The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra Living buying the rental element of these new developments and then letting the properties to customers.

As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities.

As Business Analyst, you'll be working closely with the Citra business areas and the Citra Change team, to help build an effective operating model to enable Citra to grow and scale at the pace it requires.

Key responsibilities include:

"As is" Process Analysis: Lead the documentation of current processes, using Microsoft Visio, and development of process documentation. Maintain the operating model to integrate changes to the customer journey and colleague processes."To be" Process Analysis: Facilitate the analysis of end-to-end processes to identify where optimisation/efficiency can be improved and support the development of a target operating model in which in house management and multiple managing agent partners can operate consistently.Requirements Elicitation and Management: Work closely with the Citra Change Team to support Process Owners and SMEs to understand business problems, identify underlying business needs to be addressed, challenge existing practices and ensure requirements will address the defined business problem.Consultancy Advice & Knowledge: Developing good knowledge across Citra Living functions, understanding interdependency and the impact of change to provide informed consultancy advice, independent review and quality assurance. Stakeholder Management: Build and maintain networks with a diverse group of business stakeholders to promote consensus and improve the delivery of change outcomes.Risk: Continuously monitor projects for business analysis risk issues and regulatory compliance and take appropriate steps to mitigate. Consultant oversight: Depending on need, coordinate and oversee additional resource to maintain consistent ways of working in process analysis and documentation.

About us

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What You'll Need:

Solid understanding of business analysis and business architecture methodologies and their practical application, particularly analytical thinking and problem solving.Exposure to systems thinking, business architecture and agile change delivery which can be used to influence and drive consistent ways of working.Extensive experience of Modelling – developing, defining & documenting "As Is" & "To Be" process models.Good understanding of Microsoft packages including Visio.Customer focused approach: Put customers first and ensure that Citra's structures, processes and policies are simplified to drive positive customer experience and satisfaction.Proven ability to investigate business requirements, problems and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.Ability to develop strong relationships with diverse group of stakeholders through open communication, partnership and consistent delivery as well as assertiveness and the confidence to challenge Process Owners and SMEs.Flexibility and ability to work on numerous varied tasks with competing priorities and organise delivery accordingly with effective decision making. As well as the ability to work with limited supervision, planning your own work and approach.About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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