Regional Customer Service Officer
1 month ago
Job Title:
Customer Service Advisor
Location:
Inverness
Salary: 23,088
Working Arrangement:
Hybrid / Flexible Working
Benefits:
- 25 days annual leave + 9 public holidays
- Opportunities for career development
- Supportive and dynamic work environment
Key Responsibilities:
- Take ownership of customer enquiries, ensuring they are resolved in a timely and satisfactory manner
- Deliver high levels of customer service both facetoface home visits and over the phone
- Tailor services to meet the unique needs of each customer
- Work towards set targets to ensure the highest standards of service
- Liaise with local third parties and key contacts to provide seamless support
Who We're Looking For:
- Proactive Individual: You take initiative and are driven to provide the best service possible
- Empathetic and Understanding: You are compassionate and skilled at working with vulnerable customers
- Attention to Detail: You ensure accuracy and thoroughness in all aspects of your work
- Customer Service Excellence: You consistently deliver high levels of customer service
- A team player: enthusiastic and interested in helping people
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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