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Service Advantage Technical Trainee

4 months ago

Oxford, Oxfordshire, United Kingdom Ricoh Full time

Change your job, change your workplace, change your future

We are actively building diverse teams and welcome applications from everyone

Role: Service Advantage Technical Trainee (Smart Lockers)
Located: Field Based- Oxford
Package: Starting salary £23,498 with career progression pay increments, company vehicle, bonus, pension plus additional company benefits

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today

What you will be doing

Are you familiar with Smart Lockers? Ricoh Smart Lockers are the best solution to transform time-consuming manual tasks into automated processes. They are connected technologies used to deliver secure storage space and manage transactional processes. Our Ricoh Smart Lockers deliver secure authenticated 24x7 access, with cloud-based monitoring providing real-time visibility, tracking, insights, and reporting. With 4,800 certified field service engineers, lockers installed (1.3 million doors) and 150 installs each week across Europe you will be joining a large team spearheading Ricoh's drive for performance and efficiency. What You Will Be Doing:

  • As one of our Smart Locker Technician Trainee's you will be fully trained through our 2 year programme to perform efficient installations, maintenance and repair services on our Smart Lockers located across the outlined field based areas.
  • You will ensure our Smart Locker customers receive outstanding service and embrace the Ricoh core value of Customer Centricity.
  • We also ask that you strive to achieve self- improvement and continuous professional development in order to keep up with the ever changing demands of the technology sector and the rapidly expanding portfolio of the products and services Ricoh supports.

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.