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Account Manager – London

2 months ago

London, Greater London, United Kingdom Mercer Full time

Account Manager – London

The company: Mercer

Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.

DarwinTM is a market-leading and specialised global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people's lives and the market in which we operate.

The role:

The Darwin Account Management team are responsible for managing, maintaining and enhancing the relationships with our clients, as well as managing any changes to the clients' requirements whilst using the platform and its services.

We are looking for an Account Manager to join this team based within the London office.

This role could suit either an organised and passionate graduate looking for a new client facing opportunity within a global leader or an experienced Account/Client Manager with existing employee benefits or SaaS experience looking for a new opportunity looking after a portfolio of local and international clients.

What can you expect?

  • An excellent opportunity for you to make both a business impact & client impact through exquisite client service.
  • To work in a team of like-minded individuals within a department that is passionate about its people and its product;
  • To work across multi-functional teams in different departments.

What you will be rewarded with?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.

We will rely on you to:

  • Develop a trusted advisor relationship with multiple people at the client to expand engagement across the client organization.
  • Uncover and understand the clients strategic business objectives, and well as those of individual stakeholders.
  • Responsible for a portfolio of clients ensuring their success with Darwin.
  • Use measures of a client health to drive insights, to identify and mitigate areas of risk, and to take proactive action.
  • Successfully retains a portfolio of clients through contract renewals, maintaining profitability.
  • Providing excellent service and being the main point of contact for your client.
  • Protecting and retaining your client relationships and existing revenue.
  • Working to retention & growth targets and other KPIs (Revenue, Pulse & Retention).
  • Helping to resolve client issues in a timely manner with the help of our internal teams.
  • Brings in the Darwin or MMB expert at the right time to maximise the upsell and cross sell opportunities.
  • Collaborating with sales, solutions delivery, technology & support departments.
  • Maintains all relevant systems such as JIRA, Confluence and Salesforce with up to date information.
  • Supports marketing events and communications ensuring our clients are invited to events and webinars and are sent relevant articles and Thought Leadership.
  • Recognising client white space and seeking out opportunities.
  • Orchestrating and running Business review meetings – seek feedback from clients on what's working well/not.
  • Prepares and presents using best practice templates for business review meetings.

What you need to have:

  • Prior experience in a similar role.
  • Experience working in Technology or Employee Benefits industry is preferable.
  • Be a natural with clients and be able to quickly build trust with senior stakeholders.
  • Strong communications skills, with the ability to have honest conversations.
  • Ability to prioritise.
  • Ambitious, driven and self-motivated.
  • Confident with well-developed presentation skills.

What makes you stand out:

  • Experience with SaaS is a bonus
  • A track record of overachieving sales & retention targets.
  • Recent experience with owning a portfolio of accounts.

About Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.