Training Administrator and Delivery Associate

3 weeks ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Parker Shaw Full time

Main Responsibilities

  • Deliver and facilitate training workshops, show & tells and presentations face to face and online virtually.
  • Carry out administrative tasks to support the Digital Training Team.
  • Work closely with wider organisations to fully understand user training requirements and be able to contribute to effective ways of working and training delivery methods.
  • Work closely with the commercial partners to discuss and articulate user training requirements and be able to contribute to effective ways of working and training delivery methods.
  • Act as a key link between and meet regularly with the digital training lead and also be present at Digital Training Team meetings to gain insight into functions and the user demographics.
  • Attend all stand ups, scrum, RAID and any other programme related meetings and provide feedback and status report to the training lead.
  • Updating training materials and resources inline with departmental policy.
  • Be proactive in communicating and preparing for stand ups, scrums and RAID meetings.
  • Conduct analysis and research techniques to further explore the most viable training delivery options to utilise existing and future technology.
  • Ensure compliance with the record management policies.
  • Promote values and vision and act as a role model.

Key Skills & Experience

Essential:

  • You will have a proven track record in either delivering M365 apps training OR can evidence you have used M365 for work for a minimum of 2 years and have some training experience.
  • Training delivery both face to face including one to one and large groups, with some live virtual sessions using Google meet/MS Teams.
  • Training administrative support.
  • Experience in change management and adoption.
  • Ability to work collaboratively within a team and show a willingness to support the objectives for the training team and enhance its reputation.
  • Communicate effectively to maintain relationships and collaborate with other teams and key stakeholders.
  • Demonstrate strong time management skills with the ability to multitask effectively.
  • Have excellent written and verbal communications skills with an ability to adapt tone to suit the audience.
  • Have a flexible, customer-focussed approach and take the initiative to resolve issues.
    Have strong administrative skills, with attention to detail and be adept at using Google Sheets.
  • Be open to change, iteration and an agile way of working.
  • Able to work collaboratively as part of the team, whilst also being able to take the initiative and be proactive to achieve results.

Desirable:

  • Ideally you will have a proven track record in either delivering Google Workspace apps training OR can evidence you have used Google Workspace for work for a minimum of 2 years and have some training experience.
  • Experience administering and running working groups, ideally a training working group.
  • Understanding of the training cycle.
  • Worked on or have experience of working on a transformation project or product.

If you feel you have the skills and experience needed for this role; please do apply now.

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