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London, Greater London, United Kingdom Imperial London Hotels Full time

Front Desk Receptionist - (Opera PMS Essential)

Imperial London Hotels based at Royal National Hotel

40 hours (5 out of 7 days weekly rota including weekends and bank holidays)

25, Benefits

Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK's largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4* Deluxe Hotel in 2026.

We are currently recruiting for a Front Office Receptionist based in the heart of Bloomsbury to join our vibrant and multi-cultural team. We don't want you to work for us, we want you to work with us and be part of our Imperial London Hotels Community.

We are looking for an experienced Receptionist who is proficient in OPERA (PMS System).

You are a key part of our guests' experience and their first impression visiting our hotels. You make it your mission to ensure you and your team deliver an exceptional journey from check-in to check-out.

With your warm and friendly interaction, you have the ability to anticipate individual guests needs, seeking out opportunities to go the extra mile to wow our guests and give them the attention that they deserve.

An ambassador for our hotel you take pride in terms of your own personal appearance, and ensure the reception and adjoining areas represent a great welcoming environment. You'll help our guests with your expert knowledge of the hotel services and that of the local area and surroundings.

What we'd like from you

Working knowledge of Opera is an ESSENTIAL REQUIREMENT FOR THIS ROLE. Previous experience gained in a customer-facing role or similar position would be beneficial.You will have a good level of spoken and written English. If you speak other languages, this would be advantageous.Confident and engaging personality with the ability to build rapport quickly.You will have the ability to effectively problem solve and find a resolution to our guests' satisfaction.Excellent organisational skills with the ability to balance different priorities and remain calm under pressure.BenefitsHolidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days Free meals on duty Uniform & dry-cleaningWorkplace pension scheme 300 Refer a Friend SchemeEmployee recognition Employee awards Social eventsInterest-free Season Ticket Loan / Travelcard Loan 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outletsShopping discounts across several high-street brands and online retailers Sabbatical leave (subject to eligibility)Mental health first aiders support & well-being Employee Assistance Programme- Supported by Hospitality Action: Career Guidance, Life Coaching & Tenancy Agreements Legal Assistance & Financial AssistanceWellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc. Career & Development Benefits: Training and development through our Imperial London Hotels AcademyAccess to fully funded apprenticeships (subject to eligibility) 1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)Access to Supported Study Scheme (subject to eligibility)Annual Free English Course accredited by UCL Centre for Languages & International EducationOpportunity to explore other roles within Imperial London Hotels after 1 year of serviceExtended Benefits: Technology Scheme (subject to eligibility)Cycle to Work Scheme (subject to eligibility)Workplace Nursery Scheme (subject to eligibility)