Library Service Advisor x2

4 weeks ago

Lancaster, Lancashire, United Kingdom Lancaster University Full time

Location: Bailrigg, Lancaster, UK

(Part time, indefinite)

Interview date: To be confirmed

An opportunity has arisen for enthusiastic and proactive individuals to join our User Services team. The Library Services Advisors will work as part of a team responding to Library enquiries in person and online, and supporting students, staff, researchers, and community members both on and off-campus.

Library users are at the heart of everything we do, and these roles are critical to our success. You will become part of an enquiry team delivering front-line customer service excellence across Library opening hours, and via existing and emerging communication channels. The team provide a proactive, welcoming presence to all our users and assist in maintaining and developing the Library as an outstanding study environment.

You will have excellent interpersonal skills and be able to communicate confidently with colleagues, students, University staff and external contacts. Reliability and previous experience of team working in a customer-focused role are essential, as well as the ability to use initiative and be self-motivated.

This is an exciting time to join the Library. With the Library vision, The Library Towards 2025 there is a wealth of opportunities for contributing to the success of the Library.

Lancaster University Library provides an outstanding environment for study and research. We are committed to being user-focused, digitally driven, socially inclusive and innovative in our approach to service provision. We provide inspirational and high-quality learning environments that encourage academic excellence, promote partnerships, and respond to the changing expectations of our users.

In addition to the fixed hours, applicants may be asked to cover other shifts when needed, both during weekdays and at weekends.

We are seeking to appoint to two weekend roles:

Role 1

14.6 hours Saturday and Sunday 7.45 to 16.00, 34 weeks of the year,(including term time and the Easter Vacation)

Role 2

14.6 hours Saturday and Sunday 13.45 to 22.00, 34 weeks of the year,(including term time and the Easter Vacation)

For an informal discussion to find out more about the role please contact or John Williamson, Library Space and Services Officer, or Nina Jones, Library Space and Experience Supervisor. Email: /

We welcome applications from people in all diversity groups.

Further details:

  • Job Description
  • Person Specification

Please note: unless specified otherwise in the advert, all advertised roles are UK based.

Find out what it's like to work at Lancaster University, including information on our wide range of employee benefits, support networks and our policies and facilities for a family-friendly workplace.

The University recognises and celebrates good employment practice undertaken to address all inequality in higher education whilst promoting the importance and wellbeing for all our colleagues.

We warmly welcome applicants from all sections of the community regardless of their age, religion, gender identity or expression, race, disability or sexual orientation, and are committed to promoting diversity, and equality of opportunity.

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