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Factory Operations Specialist

4 months ago

Erskine, Renfrewshire, United Kingdom HPE Full time
Factory Operations Specialist This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Where do customers send used IT equipment? To HPE's best kept secret


For a long time, people have been telling our Asset Lifecycle colleagues that they are the best kept secret at Hewlett Packard Enterprise

Did you know HPE Financial Services has technology renewal centres based in Andover, Massachusetts and Erskine, Scotland? With over 20 years' experience, we have established a trusted partnership with HPE's customers and have helped customers refurbish or retire their IT assets securely. We can also enable customers to unlock the value in their legacy infrastructure by returning their existing hardware for cash back which can be used to invest in new technology.

Due to the growing success of our Asset Upcycling Services, we are looking for a motivated & talented individual to join us in driving the business forward and making HPEFS the natural Information Technology Asset Disposition of choice for both our existing & future customers. You'll be joining HPE Financial Services EMEA Delivery Team. You'll help us to continue to offer the highest levels of Service Delivery & Customer Satisfaction whilst looking after hardware returns end-to-end for our large portfolio of Asset Upcycling Services customers.

The role spans a wide spectrum of responsibility – including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.

Role & Responsibilities:

  • Responsible for SOW system setup
  • Pricing, banking details and factory obligations
  • Prepare relevant quote terms for priced bids
  • Create asset return requests in D365
  • Responsibility for chain of custody tracking
  • Monitor the input and throughput of returned assets as they are processed in the factory
  • SPOC for factory status to AM (status desk)
  • Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)
  • Execute asset reconciliation in D365
  • Responsible for settlement accuracy and financial credit/rebill adjustments
  • Payment requests and remittance confirmation

How you'll make your mark:

  • Deliver the highest levels of Customer Care.
  • Promote the HPEFS Circular Economy philosophy.
  • Ensure strongest chain of custody for hardware in our care.
  • Meet & exceed exacting customer KPIs.
  • Own & resolve all issues to successful resolution in the client's view.
  • Be single point of contact for your accounts.
  • Collaborate - identify, share & implement best practices.

Knowledge and Skills:

  • Experience in Customer Relations
  • Experienced user of Microsoft Excel
  • Demonstrated verbal communication and customer service skills.
  • Good knowledge of IT & Services industries
  • Ability to analyse problems & solve creatively.
  • Good Communication skills, both written and verbally.
  • Forging and managing relationships well at all levels.
  • Facilitate exceptional levels of service delivery.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Relationship Management (CRM), Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 6 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedkingdom#financialservices

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.