Technology and Asset Renewal Specialist

3 months ago

Erskine, United Kingdom Parker Shaw Full time

**Job description**:
**Pay rate** : £12.30, Inside IR35

**Duration** : 1 year

Due to the growing success of our client’s Asset Upcycling Services, we are looking for a motivated & talented individual to the team as a Technology and Asset Renewal Engineer.

You will help to continue to offer the highest levels of Service Delivery & Customer Satisfaction whilst looking after hardware returns end-to-end for our large portfolio of Asset Upcycling Services customers.

The role spans a wide spectrum of responsibility - including but not limited to onboarding new customers, coordinating hardware collections, interacting with & assisting our sales force, providing status reports & settling financially with our customers.

Responsible for SOW system setup

Pricing, banking details and factory obligations

Prepare relevant quote terms for priced bids

Create asset return requests in D365

Responsibility for chain of custody tracking

Monitor the input and throughput of returned assets as they are processed in the factory

SPOC for factory status to AM (status desk)

Perform final cost/margin analysis on assets received. (Product substitutions, product additions & removals, etc.)

Execute asset reconciliation in D365

Responsible for settlement accuracy and financial credit/rebill adjustments

Payment requests and remittance confirmation

How you’ll make your mark:
Deliver the highest levels of Customer Care.

Promote the Circular Economy philosophy.

Ensure strongest chain of custody for hardware in our care.

Meet & exceed exacting customer KPIs.

Own & resolve all issues to successful resolution in the client's view.

Be single point of contact for your accounts.

Collaborate - identify, share & implement best practices.

**Job reference**:
PS14425

**Job type**:
Full Time, Contract

**Job Location**:
Erskine (3 days per week)

**Salary**:
up to £12 / hour

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