Housing Solutions Officer

2 months ago

Tamworth, Staffordshire, United Kingdom Tamworth Borough Council Full time

TAMWORTH BOROUGH COUNCIL

NEIGHBOURHOODS

Housing Solutions Officer

(Homelessness Caseworker)

£28,770 to £31,364 per annum

plus essential car user allowance

Hybrid working contract

37 hours per week

Permanent

Set in the beautiful county of Staffordshire, Tamworth is a vibrant town with rich heritage. Located in the centre of Britain, with a growing population of over 77,000 people, Tamworth is a borough with much to be proud of. Our transport links, unique shopping experience, developing town centre, green spaces, leisure offer, including our cultural and wide-ranging outdoor events programme, as well as our heritage buildings, all help make it a great place to live, work, study, and visit.

In addition to all that Tamworth already has to offer, exciting times are ahead as we embark on a period of significant transformation. Multi-million-pound projects, such as the Future High Street Fund development will help to bring about lasting change and improvements in the future. This will assist with our mission to restore Tamworth town centre as the beating heart of the community, a place that people want to visit, rather than a place they have to visit.

Working for Tamworth Borough Council is more than just a job, it's about making life better for the people who live and work in the Borough. We recognise that everybody who works at Tamworth Borough Council is key to successfully delivering its aims and objectives. We can't do this without skilled and ambitious workforce working in a positive environment empowered to do their best.

We are looking for a highly motivated individual to join our team in delivering high-quality services to those at risk of homelessness and those who are homeless.

The successful candidate will apply a proactive, problem-solving approach to the prevention and relief of homelessness. You will be committed to partnership working and finding new solutions to housing problems. You will also have excellent communication and customer service skills.

You will have experience of working in a customer-focused role and should have the ability to interview customers, to assess whether homelessness can be prevented in any way in a sensitive, customer focused way, which meets the needs of vulnerable customers whilst simultaneously managing expectations.

The successful candidate should be competent in carrying a high caseload of prevention and relief cases/homeless applications. Candidates will need to be confident in carrying out often complex and extensive enquiries and making s184 decisions under the Housing Act 1996 Part VII as amended by the Homelessness Reduction Act 2017. You will possess the ability to organise your own workload effectively, work within agreed deadlines and prioritise urgent cases.

Your skill set will also require being able to use your own initiative in making enquiries, investigating and be innovative when carrying out investigations. As part of the need to prevent homelessness, good negotiation skills are key to the role.

The successful candidate will be required to work as part of a team to ensure that service cover is maintained during normal office hours and the post holder will be required to provide out-of-hours homelessness cover on a rota basis.

Access to a vehicle and a full driving licence is also essential as you will be required to carry out visits which is an essential requirement of this post. This role attracts an Essential Car User allowance.

This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, and payment of professional fees (where applicable), for further details please refer to the application information document on our website.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact Sue Baker (Housing Solutions Manager) on or Sarah Finnegan (Head of Homelessness and Housing Solutions) via sarah-

For further information and to apply please visit Tamworth BC Jobs.

Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, please contact

Closing date: Sunday 4 August 2024

Interviews week commencing 12 August 2024

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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