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Lead Service Support Officer

4 months ago

Louth, Lincolnshire, United Kingdom South & East Lincolnshire Councils Partnership Full time

We are recruiting a Lead Service Support Officer to join The Neighbourhood and Waste Services Teams at East Lindsey District Council.

The team are committed to providing high quality frontline services, that meet the needs of our residents and stakeholders, and in which our elected members are rightly proud. Making East Lindsey an attractive, green, clean, and safe place to live, work and visit.

Reporting to the Neighbourhood and Waste Services Managers, you will assist and investigate operational efficiencies and ensure our essential daily front-line services, continue to be deliver to an excellent standard. The role is very varied, no 2 days are the same

The role is very rewarding, you will be a key contributor to the Partnership in making East Lindsey a successful and vibrant place. You will be part of a supportive team and will work together to help complete our vision is to ensure that East Lindsey realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Duties of the role:

  • Assist in the preparation and submission of tenders, estimates and quotations with full regard to any legislative controls.
  • Support the Service Support Assistants with the administration of all service back-office ITC systems.
  • Support health & safety and proficiency training across the teams; to develop, monitor and review risk assessments and safe systems of work and ensure all health and safety documentation is compliant across the Waste, Neighbourhood Services and the Vehicle Maintenance Unit.
  • Ensure local and national performance indicators are reported accurately.
  • Ensure services policies and procedures are updated with changes in legislations.
  • Manage and respond to service-related complaints, Freedom of Information (FOI) requests and customer feedback.
  • Manage service-related training including identifying appropriate training courses, liaising with training providers, arranging venues etc.
  • Monitor the effectiveness of current ICT systems and to analyse the need for development, including new ICT systems by making recommendations to the appropriate Service Manager (Neighbourhoods. or Waste).
  • Ensure the services front facing web based information is kept up-to-date and informative.

The ideal candidate will:

  • Have an understanding of Waste, Cleansing, or Grounds Maintenance Services function.
  • Be a quick learner and be able to provide a steady, calm, tried and tested pair of hands. Be methodical and have experience in providing a high standard of work planning and organisation.
  • Have experience of dealing with external stakeholders and providing support to Managers on projects and through implementation of the partnerships annual delivery plan.
  • Have excellent organisational skills such as time management and project management and in supporting promotional campaigns.

You will be line managing a team of 5 Service Support Assistants so previous line management experience is advantageous, but all training will be provided

This position could potentially be a shared role within the South and East Lincolnshire Councils Partnership (SELCP) in the near future. It will form part of the S113 agreement between the participating partnership Councils in accordance with the Memorandum of Agreement 1st October 2021.

BENEFITS: We offer excellent terms and conditions of employment including:

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.

To work flexibly: which will from time to time involve "out of hours" working at weekends, bank holidays, early mornings or late evenings to meet service demands.

A competitive salary alongside a range of benefits including:

  • Local Government Pension Scheme, 23.8% employer contribution
  • Generous annual leave scheme +option to buy more
  • Employee Assistance Programme
  • Employee Benefits Platform including retail, holiday, and leisure discounts
  • Cycle to work scheme*
  • Flu Jabs
  • Free Eye Test voucher
  • Salary sacrifice car scheme
  • Flexible Working Policy
  • Agile Working Policy*
  • Car Mileage reimbursement*
  • Long service recognition

*Certain restrictions may apply

We also offer a wide range of family friendly policies designed to enable you to balance your work and home life, manage your personal responsibilities and support you in times of difficulty.

ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.

Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.

If you are interested in having a confidential conversation about the role, please contact Danny Wilson – Neighbourhood Services Manager on: , Or, Esther Belton – Waste Services Manager on:

The Council is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

The Council is committed to creating an inclusive and welcoming environment and has committed to the Age Friendly Employer and Menopause Workplace pledges as well as the Armed Forces Covenant. In signing these pledges the Council is affirming its support for colleagues.

The Council is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.

The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date.