Service Desk Analyst

4 weeks ago

London, Greater London, United Kingdom Brooke Full time

Location: Central London, London Bridge Hybrid (Min of 1 day per week in our Central London Office)

Application Deadline: Thursday, August 29, 2024

Job Summary

We are looking for an enthusiastic Service Desk Analyst with a can-do attitude to join our team. The ideal candidate will be confident in working with users at all levels and be committed to quality and continuous improvement. We are looking for a team player who would bring energy, pace and structure to solving IT related problems. Proactive and a natural problem solver.

Reporting to the Service Desk Manager, the role will include acting as a first point of contact, troubleshooting and supporting IT hardware, software and systems for on-site and remote employees. You will categorise and assign incidents, problems and requests raised in the Service Desk. Proactively manage ticket updates, owning the ticket lifecycle through to resolution. You will be responsible for the IT on-boarding processes of user account creation, hardware procurement and the curation of IT documentation. You will also maintain our asset register with up to date information and tracking movement of assets.

You'll be someone with:

  • Customer service experience
  • First Line level IT support experience
  • Competent experience of Windows 10/11 operating system
  • Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment including but not limited to: Active Directory, O365 application suite, Windows 10, Teams, SharePoint
  • Ability to work on your own initiative, prioritise and manage workload effectively

    At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

    We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

    We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

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