Guest Experience Expert

2 months ago

Bournemouth, Bournemouth, United Kingdom Marriott Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Bournemouth Highcliff Marriott Hotel, 105 St. Michael's Road, Bournemouth, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

JOB SUMMARY

The Bournemouth Highcliff Marriott Hotel is looking for a Front Desk Receptionist to join the Front Desk team

We are looking for an enthusiastic Front Desk Receptionist wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Bournemouth Highcliff Marriott Hotel.

The Bournemouth Highcliff Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Bournemouth Highcliff Marriott Hotel there is the opportunity to progress your career in a supportive environment

As the Front Desk Receptionist you will...

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Confidently all payment types such as room charges, cash, checks, debit, or credit.
  • Coordinate with Housekeeping to track readiness of rooms for check-in.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
  • Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
  • Embrace the Marriott culture

A successful Front Desk Receptionist is someone who...

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
  • Strong Communication skills & interpersonal skills
  • Excellent level of spoken and written English
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Able to work independently and within a team
  • Perform other reasonable job duties as requested by Supervisors.
  • Flexible approach to working hours including evening, weekends & bank holidays

In return for your hard work, the Front Desk Receptionist will receive...

  • Discounted stays at over 7,300 hotels worldwide
  • Discounted food & drink in all our restaurants and bars
  • Discounts for your friends and family
  • Wellness and mental health programmes
  • 20 Holiday days, increasing with length of service
  • Double pay for bank holidays
  • Gratuities
  • Company sick pay after 6 months of service
  • World class training and development
  • Unlimited career opportunities (internationally and locally)
  • Half price cinema tickets
  • Staff parties
  • Free meal on shift
  • Free car parking
  • Service awards and recognition gifts

Given the current climate, we operate a Covid-19 safe space, with all correct PPE and social distancing rules followed, along with hotel and departmental Covid-19 risk assessments in place. Thank you for taking the time to consider this job vacancy, we look forward to reviewing your application.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.


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