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Team Member for Guest Services
2 months ago
Weekend Availability Required
As a vital part of our Guest Services Team, your responsibilities will include...
- Crafting Welcome Packs to ensure our guests feel warmly received upon their arrival
- Providing a friendly greeting to guests as they enter our lively reception area
- Offering hospitality through courtesy check-in calls, making sure guests feel valued and cared for from the moment they step in
- Sharing your local insights with guests, enhancing their stay with personalized tips and recommendations for a memorable experience
- Collaborating effectively with our team to promptly address any inquiries or concerns our guests may have, ensuring their comfort and satisfaction throughout their visit
- Complimentary access to our Leisure Facilities, including the swimming pool
- Up to 50% discount on food at the Park and 20% discount in our retail outlets
- Opportunity to utilize our Corporate Box at the O2 Arena
- Amazing discounts with numerous national brands and retailers
- 20% discount for you, your family, and friends across Haven and Warner Leisure Hotels
- Recognition and reward programs
- Training and development opportunities, including fully funded qualifications
- Comprehensive Health, Mind & Money Support Programme
- Enhanced family-friendly policies and pay (eligibility criteria apply)
Compensation Rates:
£16 to £17, £18 to £20, £21+ per hour
Weekend Availability Required
Experience and Qualifications
No prior experience is necessary to join our Guest Services Team.
While you may have a background in Hospitality, Customer Service, or Guest Relations, it is not a requirement. We will provide the necessary training and support to help you excel in your role.
We are looking for...A friendly and approachable communicator who maintains a positive demeanor, even in challenging situations. A customer-centric attitude is essential, as you will be the primary point of contact for our guests. Your warmth and ability to manage any situation with a smile will ensure our guests feel genuinely cared for and appreciated.
Who Are We?
We are part of the award-winning Bourne Leisure family, which includes Haven and Warner Hotels. With 9,000 dedicated team members and 39 stunning seaside locations, our headquarters is based in Hemel Hempstead.
What Is It Like to Work With Us?
Working with us is defined by our outstanding people and teams.
At Haven, we pride ourselves on our Breath of Fresh Air culture, which emphasizes valuing and supporting every team member.
We prioritize openness and transparency in our interactions, allowing our team members to be their authentic selves.Working hours are scheduled over a 7-day period and may include evenings and weekends (depending on the role).
We strive to offer flexibility where possible, including full or part-time hours.We Look Forward to Hearing From You
