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Global Claims Program Manager

4 months ago

London, Greater London, United Kingdom Marsh Full time

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today's increasingly uncertain global business environment, Marsh helps clients to thrive and survive.

We are seeking a Global Claims Program Manager to join our team. This role is based in the London office.

What can you expect?

The Global Program Manager will play a critical role in the definition, implementation and execution of the claims portion of Marsh's largest and most impactful transformation to date. Reporting directly into the Global Head of Claims Operations, you will successfully shape and deliver Marsh's most significant, large scale, complex programs against the global strategic transformation and change agenda. Serving as a trusted advisor to O&T leadership and business leaders, you will be responsible for the delivery of all Claims Operations related priorities.

What will you be rewarded with?

  • Drive a bold and innovative vision to transform Claims Operations, supporting the delivery of the Operational Excellence (OpEx) agenda and drive towards Claims Operations being a data driven and technology first organisation
  • Steer profound and disruptive change globally by leading the execution and delivery of a Global Program in a major, multi-year transformation.
  • Explore newer and better ways of maximizing operational leverage in order to continually deliver enhanced commercial value across internal stakeholders, and most critically, Marsh Clients.
  • Engage with senior leadership to develop strategies to address the most comprehensive and complete set of transformation objectives capable of enabling delivery of both OpEx and the strategic business objectives.

We will rely on you to:

  • Develop methods for the implementation of long-term project goals and objectives for highly complex and regional projects, evaluating each project's progress and shape, and prioritizing and driving the execution of transformation needs with a focus on delivering the desired customer, colleague, operational and financial outcomes.
  • Manage all project funds, develop, edit and implement project plans to manage the lifecycle and operational aspects of projects (e.g., resources, scope, schedule, cost, assumptions and dependencies) and manage work-streams, prepare Global status reports and interface with stakeholders across seven regions to ensure strategy and execution are aligned with defined objectives.
  • Coordinate and communicate the activities of project personnel with relevant stakeholders to ensure progress within time and budget constraints.
  • Deliver timely and high quality programs, direct & by leading multiple delivery teams while managing program costs, headcount, risks and issues and working to ensure benefits and values are realized.
  • Lead, manage, mentor and grow colleagues within the Program Delivery team.
  • Help in running the program management office and reporting protocols, while managing the execution of identified high importance major change programs in the organization.
  • Provide tracking and next steps in delivery of initiatives to leaders and support project teams with skills in process excellence, project management, facilitation, problem solving, accelerating transformation and value creation to drive toward required outcomes.
  • Shape plans and drive strategy, make complex decisions in support of the organization's Strategy and Values.
  • Execute and implement people, process and technology change and successfully lead delivery of projects.

What you need to have:

  • 12+ years of experience in program/ project management, working on large and complex solutions aligned with the strategic vision of the organization
  • 8+ years of experience working with, facilitating, and presenting to senior leadership
  • Proven record of successful delivery of end-to-end transformation/complex / global projects, through all stages of project lifecycle
  • Experience forming and leading multiple project teams delivering via SAFE or disciplined agile methodologies – structure/ processes/ tools/ capabilities/ culture
  • Strong track record of independent leadership and influencing skills with ability to navigate matrix-based organizations, working across departments and levels and proven experience acting as a change agent within an international setting
  • Extensive experience of people leadership in mid-sized (3-8 person) project teams and demonstrated influencing experience for non-direct reports.

What makes you stand out:

  • Project Management Methodology Certification and/or Lean Six Sigma Certification
  • Operations experience that intersects insurance and consulting
  • Project management experience in a multi-cultural and multi-site environment
  • Demonstrated ability in driving multiple simultaneous large-scale transformation programs across operations and IT in a global institution
  • Strong commercial understanding of clients' needs, with an understanding of innovative technology solutions and their business application (robotics, artificial intelligence, etc.) and ability to discuss and develop new products, processes and standards to support the business strategy

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable a

disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.