Catalog & Request Manager
3 weeks ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.
About the team
Our IT Service Management team is seeking a dynamic and motivated individual to join us. As a member of our ITSM team, you will be responsible for managing and improving the delivery of IT services to our users. You will work closely with multiple teams throughout the organisation to ensure the services within the catalog are fit for purpose, simple to use, operate efficiently and effectively.
What you will be doing
We are seeking a detail-oriented and experienced Catalog and Request Manager to join our team within the ITSM function. In this role, you will be responsible for managing and continuously improving the service catalog and request management processes within our organisation, utilising the ServiceNow platform.
· Develop and maintain the service catalog, which includes defining and categorising services offered by the organisation
· Work closely with stakeholders to understand their service needs and requirements for request fulfilment
· Utilise the ServiceNow platform to design and automate request management workflows, ensuring efficient and timely request fulfilment
· Monitor, track, and report on request statuses and metrics to ensure service level agreements are met
· Conduct regular reviews and evaluations of the catalog and request management processes, identifying areas for improvement and implementing necessary changes
· Provide training and support to employees on how to utilise the service catalog and request management system effectively
What you bring
· Strong understanding of ITIL principles and best practices
· Excellent communication, listening and interpersonal skills to build relationships and gain support for the ITSM processes
· Ability to work effectively in a fast-paced, dynamic environment
· Ability to work independently and prioritise tasks effectively to meet deadlines
· Strong analytical, problem-solving skills and attention to detail
· Proficiency in the ServiceNow platform and experience in designing and implementing workflows
Added bonus if you have
· Certification in ITIL v3/4
· Certification in ServiceNow
What we offer you
· A competitive salary and benefits
· A variety of career development tools, resources and opportunities
· The chance to work on some of the most challenging, relevant issues in the payment industry
· Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
-
Software Development Manager III
2 weeks ago
London, Greater London, United Kingdom Warner Media Full timeOverview:At Warner Bros Discovery (WBD) we seek to ignite people's curiosity to engage, entertain and enlighten the world around them through amazing viewing experiences. The Streaming and Interactive Entertainment group builds the global streaming platform that includes a suite of applications and platform capabilities to support all our brands (in addition...
-
Security Operations Analyst
3 weeks ago
London, Greater London, United Kingdom Alvarez and Marsal Full timeDescription Security Operations Analyst, Global Security OfficeLocation Tampa, Florida or London, UK officesWe are seeking an experienced Security Operations Analyst to join the Global Security Office (GSO) team based in our Tampa, FL or London, UK offices. This position will report directly to the Senior Operations Manager. The Security Operations Analyst...
-
Deputy CAM
3 weeks ago
London, Greater London, United Kingdom GOOSE Recruitment Full timeBy joining our client's team, you'll have the chance to be part of a workplace culture that values collaboration, innovation, and excellence. With over 40 years of industry heritage, our client has established a reputation for fostering a supportive and inclusive environment where employees can thrive and grow. You'll not only contribute to the safety and...
-
Change Manager
2 days ago
London, Greater London, United Kingdom TEKsystems Full timeATTENTION One of our major pharmaceutical clients are looking to hire a Change Manager on an initial three month inside IR35 contract in the London area. This opportunity offers a good rate, hybrid work and a chance to work on some amazing projects with a great team: Skills required:Change managementProject managementAgileStrategyTraining developmentPast...
-
Audit Manager
2 hours ago
London, Greater London, United Kingdom Accounting for International Development Full timeOur partner is an international development agency. They are seeking an experienced grants auditor to manage grant audits covering the overseas HQ as well as country offices globally; the full cycle will include supporting in the development of audit requests, to the implementation of recommendations. This is a newly created position within the organisation....
-
Cyber Security Project Manager
2 hours ago
London, Greater London, United Kingdom TEKsystems Full timeCyber Security Project Manager required for our client; a global organization based in London.The role will be responsible for delivering full lifecycle Vulnerability Management & Applications Security projects to time and budget, establishing the governance and frameworks. The successful candidate will be an experienced Cyber Security Project Manager who...
-
Disbursements Manager
2 weeks ago
London, Greater London, United Kingdom Faststream Recruitment Full timeFaststream is currently searching for a Disbursements Manager to join an established and growing Ship Operator in London.This role will be to focus on the processing and checking of final payment accounts, query and issue resolution, requesting statements, recovering balances due and approval of FDAs. You will also be responsible for team management as well...
-
Estates Maintenance Manager
2 weeks ago
London, Greater London, United Kingdom Venn Group Full timeEstates Maintenance Manager Venn Group are working with large public sector organisation to secure the services of an Estates Maintenance Manager to lead their busy Estates Teams Hourly pay: £30 per hour Duration: temporary to permanent Location: West London The successful candidate will: Oversee the estates teams and take on responsibility for line...
-
Senior Procurement Manager
2 weeks ago
London, Greater London, United Kingdom Aston Carter Full timeOur client, a leading Media & Telecommunications company are currently seeking a Senior Procurement Manager (Facilities Management) to join their team on an initial 12 month contract, reporting into their Group Head of Procurement. The role will be based in their office in Osterley on a hybrid basis - 3 days in the office and 2 days working from home.Job...
-
Network Architect
2 weeks ago
London, Greater London, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Network Architect – define, design, maintain, and extend functional network and infrastructure architecture for Worldpay's networks, tooling, automation, and public cloud connectivity....
-
Tax Assistant Manager
5 days ago
London, Greater London, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%Job DescriptionAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the teamWe are responsible...
-
Learning And Development Manager
4 days ago
London, Greater London, United Kingdom Aston Carter Full timeOur client is a Tier One bank who are running a multi-year programme to create an integrated and centralised HR function for all employees across the bank and across different locations worldwide. This role sits in the learning and development workstream and the successful candidate will be doing the strategy on how to upskill the bank's workforce and enable...
-
Business Solutions Manager
2 weeks ago
London, Greater London, United Kingdom NBC Universal Full timeCompany DescriptionWe create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and...
-
Account Receivable Manager
2 hours ago
London, Greater London, United Kingdom myGwork Full timeThis inclusive employer is a member of myGwork - the largest global platform for the LGBTQ+ business community. Description Position at Mindshare Worldwide Accounts Receivable ManagerJob title: Accounts Receivable ManagerGroup: Mindshare WorldwideClient: All ClientsReports to: Financial ControllerMindshare is a media services company that accelerates Good...
-
Service Delivery Manager
2 weeks ago
London, Greater London, United Kingdom Papaya Global Full timeMaintain a high level of product proficiency. Fully understand the features and limitations of Papaya's entire suite of products and provide innovative and creative solutions.Navigate internal resources and get answers to your questions, addressing issues end-to-end in a timely mannerComplete individual client requests independently, using your judgement and...
-
Senior Management Accountant
3 weeks ago
London, Greater London, United Kingdom Green Recruitment Company Full timeThe Green Recruitment Company are delighted to have partnered with a leading Impact Investment Manager focused on renewable energy and clean technologyThe business seeks a Senior Management Accountant to join their team in London.The role: Producing management accounts (including variance analysis) and statutory accounts for several more complex Special...
-
Business Management Associate
3 weeks ago
London, Greater London, United Kingdom William Blake Group Full timeThis individual will be pivotal in analysing data, presenting fundraising information to senior management, and delivering bespoke reports. The ideal candidate will possess exceptional analytical skills, be data-savvy, and demonstrate outstanding stakeholder management capabilities.Responsibilities:Produce professional grade presentations and business...
-
AML Manager
3 weeks ago
London, Greater London, United Kingdom Hunton Andrews Kurth LLP Full timeAML ManagerPosition Description:Hunton Andrews Kurth LLP, an international law firm, is actively recruiting an AML Manager in the London office. This position is a specialty leadership position within the firm's Business Intake and Conflicts team, under the supervision of the Office of General Counsel and also reporting to the firm-appointed Money Laundering...
-
Reception Manager
3 weeks ago
London, Greater London, United Kingdom Aqua Restaurant Group Full timeReception Manager - Aqua Kyoto - Central LondonWe are seeking an enthusiastic and experienced Reception Manager to join our dynamic team at Aqua Restaurant Group. As our Reception Manager in Aqua Kyoto, you will play a pivotal role in ensuring an exceptional guest experience, right from the moment they step into our establishment. Your warm welcome,...
-
Bid Manager
3 days ago
London, Greater London, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 1 - 5%Are you curious, motivated, and forward-thinking? At Worldpay you'll have the opportunity to work on some of the most challenging and relevant issues in Payment solutions. Our talented people empower us,...