Business Solutions Manager

2 weeks ago

London, Greater London, United Kingdom NBC Universal Full time
Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Overview:

We are looking to hire a Business Solutions Manager, who will be a key liaison to NBCU's Global Networks and Direct to Consumer Business'; managing the engagement, analysis and project oversight, ensuring deliverables are aligned to both business need and technology strategy.

The Technology Solutions Group are responsible for implementing opportunities or changes to existing services across the international landscape, with focus on IT initiatives for TV Groups, the team shape initiatives through engagement and business process support then delivers projects leveraging Enterprise IT resources and services within an existing robust project governance framework.

Initiatives will focus on understanding the end-to-end media operations processes from back-office systems to content fulfilment. The role will assess new opportunities, generating business requirements and solution proposals for our customers. The role will be based in London and may involve some international travel.

Key Responsibilities:
  • Work as a member of the Technology Solution Team within the Operations and Technology Group.
  • Work alongside the Media Operations leads to be a key technology point of contact for Global Networks and Direct to Consumer.
  • Responsible for understanding, reviewing, analysing and evaluating business partner needs.
  • Recommends solutions and ensures business needs are met. This role is critical in decision-making as it gathers detailed requirements from our business counterparts. The role is also very strategic as it is a customer-facing function where the relationship with the business is critical.
  • Responsible for capturing processes & requirements based on business objectives and requests.
  • Work with stakeholders to understand their requirements so that you can ensure the resulting technical solutions deliver on business objectives.
  • Focus on Rights, Scheduling, Media Prep, Playout & Distribution business process mapping and requirements gathering.
  • Manage the transition of new projects into the delivery teams by provision of detailed documented requirements.
  • Support the delivery function throughout the lifecycle of the project ensuring that the project delivers against customer expectation, especially at project close.
  • Work with Operations, Product & Development teams, Enterprise Product, Engineering, Cyber and Technology teams to drive solution design and prioritise configuration & development tickets.
  • Maintain / contribute to documentation including but not limited to; User Guides, Options Analysis, Business Requirements Documents, status reporting and Project Charters.
  • Ensure the smooth transition of new business and services from delivery into the operational functions within IMO (International Media Operations) and the wider business.
  • Ensure that all new business and business driven requests deliver real business benefit as a result of implementing changes.
The responsibilities associated with this position are not limited to the above description and may be modified at any time by the company.

Qualifications

Skills & Experience:
  • Minimum 5 years previous relevant work experience in one of the following areas: business analysis or business engagement within a media operations environment.
  • Strong blend of technical experience and knowledge - both media and broadcasting technologies as well as information technologies.
  • Extensive experience of business analysis, requirements analysis and solution design.
  • Proactive with excellent interpersonal, written & verbal communication, planning and time management skills.
  • Desktop skills - MS Office, MS Visio, Tableau, Jira (or similar applications).
  • Independent analytical and critical thinker who can listen to a problem and elicit a requirement rather than accepting a customer lead solution.
  • Creative problem-solver; resourceful, able to initiate change and motivate innovation and creativity.
  • Demonstrated track record of developing strong relationships with key business partners and stakeholders.
  • Ability to derive business benefit from requests, whether direct savings or revenue growth to indirect productivity enablement.
  • Ability to work with subject matter experts, balancing their project deliverables with a recognition that they have day to day responsibilities that may conflict with project deliverables.
  • Broad understanding of technical broadcast systems and operational workflows with ability to work collaboratively with technical authorities and workflow specialists.
  • Project management skills and understanding of how to manage the priorities of multiple stakeholders in a complex environment.
  • Excellent written and verbal communication skills. Ability to communicate technical and business concepts with leadership teams, technical developers, and end-users.
  • Extremely organised, great attention to detail, and highly motivated.
  • Experience gathering and documenting functional user requirements with a strong knowledge of structured IT analysis methodologies.
  • Excellent teamwork skills with the ability to work effectively with remote teams.
  • Ability to work in a matrix organisation where resources are shared and may have conflicting priorities, including being based in other time zones.
Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access as a result of your disability. You can request reasonable accommodations by emailing .

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