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Customer Operations Team Leader
4 months ago
About the role:
Lead by example within the Customer Operations Team, driving best-in-class service for Pentland Brands and our customers. Manage a team of Customer Operations Executives, overseeing order placement, stock allocation, logistics, VAS requirements, and customer communications. Engage closely with international partners, ensuring smooth commercial and customer relations. Ensure compliance with export documentation and global logistics, and handle order management processes, including cancellations and returns. Utilise SAP and produce data analysis on order books and supply chain, while aligning with Salesforce and Pentland Connect initiatives. About you:
Team leadership: Experience leading a team or being a high performer within an operational function. Stock management: Proficient in managing stock, orderbooks, and handling administrative duties such as raising cancellations, credits, debits, invoicing, and orders. Global accounts: Skilled in managing or working with global accounts, multinational distributors, and retailers. Customer service: Preferable international exposure in customer service or key account sales support. Data analysis: Experience in interpreting large amounts of data and confident in reporting procedures. Export knowledge: Preferable experience with export procedures and documentation. The offer:
Competitive salary Hybrid / smart working from Nottingham Brand and retail perks Financial, travel and time out perks Wellbeing commitment Apply for this position
