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Customer Support Engineer
2 months ago
Customer Support Engineer
- Annual Salary: 35k - 40k
- Location: Langley, SL3
- Job Type: Full-time
An exciting opportunity has arisen for a Customer Support Engineer to join a leading electronics design and manufacturing company. The role involves supporting OEM customers with a range of innovative power quality products, IoT devices, and refrigeration controls. This position is ideal for an individual with a strong background in Electrical and Electronic Engineering, looking to apply their skills in a dynamic R&D environment.
Day to day of the role:
- Provide technical support to OEM customers for new and existing products.
- Offer guidance on product applications, configurations, and usage.
- Communicate with customers through various channels including email, phone, and Teams.
- Issue Customer Technical Bulletins regarding product changes.
- Maintain a customer support database and manage product samples and accessories distribution.
- Support customers with configuration software and mobile applications.
- Authorize product returns and assist in failure analysis and reporting.
- Occasionally travel overseas to assist customers with product familiarization and technical issues.
- Contribute to the creation and revision of technical literature.
Required Skills & Qualifications:
- HND or higher in Electrical and Electronic Engineering, Telecommunications, or a related discipline.
- At least 5 years of practical industrial experience with electronic products.
- Proficiency in understanding and configuring complex products.
- Excellent verbal and written communication skills.
- Good understanding of electronic circuits and ability to read schematic diagrams.
- Competence with hand tools, soldering, crimping cables, and using electronic test equipment.
- Strong problem-solving skills, self-motivation, and excellent time management.
- Flexibility in task management and the ability to report to the Engineering Manager.
- Eligibility to work in the UK and readiness to travel overseas at short notice.
- Ability to work at the head office in Langley without excessive travel time.
Benefits:
- Exposure to a wide range of OEM products and a chance to work in a multidisciplinary R&D team.
- A friendly and supportive work environment in a culturally diverse team.
- Opportunities to work with multinational companies and aid agencies.
- 22 days of annual leave plus discretionary 3 days at Christmas, with additional leave accrued over time.
- Competitive salary based on qualifications and experience.
- Death in Service benefit and a contributory pension scheme.
To apply for the Customer Support Engineer position, please submit your CV and cover letter detailing your relevant experience. Please note that the application process includes online interviews, with potential follow-up interviews at the head office in Langley, where photo ID and examination certificates will be required. References will also be requested.
