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Customer Support Representative
3 months ago
Position: Customer Service Advisor
Salary: £28,000.00
Hours: 45 /week Monday - Friday + SATs if required (paid at overtime)
We are thrilled to present an opportunity for a seasoned Customer Service Advisor to become part of the UK's premier Accident and Collision Repair specialists.
As a vital member of our team of dedicated Customer Service Advisors, you will represent our Bodyshops. Your responsibilities will include scheduling customer vehicles for repair, preparing job documentation, and providing updates on vehicle status to clients. You will also coordinate and assign courtesy vehicles for customers and manage financial transactions, ensuring meticulous attention to banking and security protocols, as well as handling excess payments on specific insurance policies.
Acting as the initial point of contact, you will engage directly with customers, the bodyshop, and any external parties to guarantee a superior customer experience.
Why choose FMG RS?
While we offer a competitive base salary, the role of a Customer Service Advisor at FMG RS encompasses much more. Some of our attractive benefits include:
- Uncapped monthly bonus schemes along with a guaranteed average bonus during holidays
- An additional day off to celebrate your birthday each year
- Complimentary life assurance (twice your basic salary)
- Exclusive employee vehicle-leasing options
- Pension and save-as-you-earn share scheme
- A Benefits App offering a wide range of retailer discounts and cashback opportunities
- Well-being services including a 24/7 GP service, mental health support, physiotherapy, Health Cash Plan, Dental Plan, and Travel Insurance
- The recently launched Wagestream app, providing financial wellbeing tools that allow you to manage your pay more effectively, access discounts, and connect with a financial coach
We're going places ...
- Being part of ZIGUP, a leading provider of integrated mobility solutions, we offer unparalleled volume, variety, and long-term security in the industry.
- You will be rewarded for your contributions to our success – a higher volume of customers translates to more work, leading to greater opportunities for earning through our attractive bonus schemes.
- We invest in your growth – we believe in providing everyone with the chance to improve and advance, not only within FMG RS but also across the broader ZIGUP organization.
- We are expanding – this is an exciting time for the sector, and we are committed to staying at the forefront, investing in our EV capabilities, workshops, and training centers.
